Women’s Health & Genetics Customer Service Support Representative -Remote

Women’s Health & Genetics Customer Service Support Representative – Remote

Work schedule: Monday-Friday 7:30am – 4:00pm PST / 8:30am – 5:00pm MST/ 9:30am – 6:00pm CST / 10:30am — 7:00pm EST

Responsibilities

• Source high call volume environment (75 calls per day)
• Research and communicate complex information in a clear/concise manner
• Navigate and work in multiple systems/websites simultaneously
• Process credit card payments over the phone adhering to PCI compliance protocol
• Document telephone conversations clearly and accurately
• Maintain records in billing, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Establish program protocols and procedures

Minimum Qualifications

• High School diploma or GED equivalent
• 3 years or more of customer service experience

Preferred Qualifications

• Associates degree
• 3 months or more XIFIN experience
• Bilingual in English and Spanish
• 1 year or more specialty testing or genetics healthcare customer service
• 1 year or more Medicare/Medicaid or collections billing experience

Additional Job Standards

• Strong verbal and written communication skills
• Laboratory Billing and Laboratory Information System (LIS)
• Organized and detailed
• Knowledge of CPT and ICD 10 codes
• MS Windows, MS Office and database
• High call volume

Labcorp Women’s Health — Patient Engagement is a fast‑paced, dedicated team who is responsible for aiding patients and clients to better understand health insurance coverage, cost and payment options.

Application Window Closes: 4/15/2026

Pay Range: $17.75- $21.00 an hour

BENEFITS: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply.