Assistant Vice President; Production Services Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

• Provide front-line support to end users responding to issues related to incidents and problem management governance for multiple applications, with the primary focus on triage leadership of all business-impacting incidents.

• Understand and ensure compliance with the incident management and problem management policies and procedures.

• Restore complex/major production incidents under tight service level agreements and pursuing root cause and problem resolution follow-up.

• Provide operational Support of Network Perimeter Security technologies: Fortinet, Checkpoint, and Trend Micro.

• Engage in technical areas of focus include but are not limited to firewall, network address translation, routing, and intrusion detection/prevention systems.

• Configure, manage, and troubleshoot Fortinet and Checkpoint firewall platforms ensuring robust network security and compliance with industry standards.

• Use Network Security Protocols Knowledge including IPSec VPNs, IDS/IPS, and SSL/TLS to secure data transmission and prevent unauthorized access.

• Utilize Firewall Rule Management to develop, implement, and audit firewall rules and access control lists (ACLs) to ensure they align with organizational security policies and regulatory requirements.

• Utilize Incident Response and Triage to rapidly identify, analyze, and respond to security incidents, including conducting thorough triage to determine the severity and impact of incidents.

• Utilize Root Cause Analysis and Ticket Management to perform comprehensive root cause analysis of network security incidents to identify underlying issues, implement corrective actions to prevent recurrence, and track issues within a ticket management system.

• Remote work may be permitted within a commutable distance from the worksite.

Required Skills & Experience

• Bachelor's degree or equivalent in Computer Science, Computer Information Systems, Management Information Systems, Engineering (any), or related and

• 5 years of progressively responsible experience in the job offered or a related IT occupation.

• Must include 5 years of experience in each of the following:

• Configuring, managing, and troubleshooting Fortinet and Checkpoint firewall platforms ensuring robust network security and compliance with industry standards;

• Using Network Security Protocols Knowledge including IPSec VPNs, IDS/IPS, and SSL/TLS to secure data transmission and prevent unauthorized access;

• Utilizing Firewall Rule Management to develop, implement, and audit firewall rules and access control lists (ACLs) to ensure they align with organizational security policies and regulatory requirements;

• Utilizing Incident Response and Triage to rapidly identify, analyze, and respond to security incidents, including conducting thorough triage to determine the severity and impact of incidents; and,

• Utilizing Root Cause Analysis and Ticket Management to perform comprehensive root cause analysis of network security incidents to identify underlying issues, implement corrective actions to prevent recurrence, and track issues within a ticket management system.

If interested apply online at or email your resume to [email protected] and reference the job title of the role and requisition number.

EMPLOYER: Bank of America N.A.

Shift:

1st shift (United States of America)

Hours Per Week:

40