Service Technician

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

A Service Technician is responsible for keeping the rental properties in excellent condition, both inside and out. The ideal candidate would be self-motivated, highly customer focused, technically skilled, fast moving, and technologically proficient. This position services multiple properties.

Responsibilities:

• Complete thorough inspections of buildings, units and homes (including move-out, make ready, and onboarding inspections)
• Perform routine and preventive maintenance on apartments and single family homes, including units, common areas and amenities
• Ensures heating, ventilation and air conditioning (HVAC) systems are functioning as intended
• Perform test for proper functionality and have general knowledge of HVAC components
• Complete internally managed service requests
• Prepare vacant units for new move-ins
• Perform quality assurance inspections of work completed by outside vendors
• Ensure proper removal and disposal of trash, if needed
• Use a variety of hand and power tools
• Respond to on-call and potentially after hours emergencies in a timely manner
• Work in a safe manner and recognize unsafe situations. Take appropriate action to ensure safety of themselves and others in building
• Serve as Mynd’s “on-the-ground” ambassador; post legal notices and inside maps across the property
• Other duties as assigned

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and listen. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

• High School diploma or GED equivalency required. Associates degree from a technical college preferred.
• Valid driver's license & reliable transportation.
• Two or more years of direct building maintenance experience strongly desired.
• Tools (hammer, screwdrivers, channel locks, multimeter, allen wrenches, pliers, knife, flashlight).
• Excellent communication skills, both written and verbal (written follow-up, ability to explain solutions to resident issues, etc.)
• Ability to prioritize, multitask, and efficiently manage one's schedule.
• Tech-savvy with ability to learn and use systems for tracking, scheduling and communications.
• Ability to use mobile applications and other tools for a variety of tasks.
• Positive, can-do attitude with a commitment to excellence and achieving goals.
• Can work independently.
• Flexible schedule with ability to work evenings and weekends, if needed.

Nice to Have:

• Associate's degree from a technical college preferred.
• Two or more years of direct building maintenance experience strongly desired.

Travel Required:

Frequent travel within market and regular driving between properties is required.

Location:

Raleigh, NC

Compensation:

$25.00 - $30.00 hourly range. Compensation may be adjusted based on experience, skills, and interview performance.

Pay Transparency:

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only part of our total compensation package.

Competitive & Unique Benefits Package:

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Robust health, dental, vision insurance, and more
• Work & Wellness Stipend as $100/month for tools and equipment

Must be authorized to work in the U.S. is a precondition of employment, and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Equal Employment Opportunity Policy

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.