Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.
Responsibilities:
- Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub
- Responsible for the overall safety, quality, performance and customer experience of the shift.
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
- Accountability for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
- Mentor, train and develop teammates for career progression and learning
- Ability to develop and share best practices across the shifts and network.
- Develop and implement processes required to support hub launch.
- This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking in the building and around area with great frequency; facilities are over a quarter mile in length
- Must be able to stand/walk for up to 10-12 hours
- Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation
- Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation
Eligibility Requirements:
- Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
- This position requires an employee's full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.
Basic Qualifications
- Bachelor's degree, or MBA in business, data science, public administration, finance, engineering, human resources or related field
- Experience in operations management of fulfillment or distribution centers
- 6+ years of performance metrics, process improvement or lean techniques experience
- Work a flexible schedule including weekends, nights, and holidays
Preferred Qualifications
- Bachelor's degree, or 5+ years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience
- 3+ years of aviation regulatory compliance experience
- Experience of automated equipment including packaging machinery, sortation and conveyor systems
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience with automation and any version control tools, or experience in Kafka and experience in deploying identity and access management systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.