Technical Consultant/Solution Architect - Gas Detection/Connected Safety
- Customer Solution Install Design
- Lead technical design of connected portable gas detection solutions, integrating:
- Connected hardware (e.g., Flex, Helix platforms)
- Cloud software platforms (Safety Suite / monitoring systems)
- Translate customer requirements into scalable architectures for:
- Real-time monitoring
- Emergency response workflows
- Fleet management and compliance reporting
- Define integration with enterprise systems (EAM, mobile apps, asset tracking)
- Deployment & Onboarding
- Support end-to-end onboarding activities:
- Device provisioning and connectivity setup
- Software account creation and subscription enablement
- Configure:
- Cellular connectivity / data flows
- QR/NFC-based asset registration and tracking
- Ensure seamless customer onboarding experience aligned to IMC playbook (SELL → ONBOARD → MAINTAIN)
- Technical Support & Troubleshooting
- Provide advanced troubleshooting for:
- Connected devices
- Data transmission issues
- Platform integrations
- Act as escalation point for:
- Field service engineers
- Customer success teams
- Support remote diagnostics and SMS Lite / GTAC-type technical support frameworks
- Customer Enablement & Adoption
- Deliver customer training on:
- Connected solutions usage
- Fleet management and analytics tools
- Lead QBR-style engagement and entitlement walkthroughs to ensure adoption and value realization
- Drive best practices for:
- Compliance workflows
- Predictive safety and incident reduction
- Commercial & Growth Support
- Partner with sales and customer success teams to:
- Identify upsell opportunities based on usage and needs
- Support new logo acquisition with technical expertise
- Contribute to development of:
- Service offerings
- Connected solutions value propositions
- 2 or more years' experience in:
- Industrial IoT / connected devices
- Field service or technical consulting
- Experience with:
- Cloud platforms, data connectivity, and telemetry systems
- Industrial safety systems (gas detection preferred)
- Bachelor’s degree in Engineering (Electrical, Software, Industrial, or related)
- Experience with Safety Suite or similar industrial SaaS platforms
- Knowledge of compliance standards in industrial safety
- Experience deploying enterprise-scale IoT systems
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