Territory Training Service Manager

Job Purpose:

Our Territory Training Service Manager will be responsible for developing and conducting specialized training materials and overseeing the work and performance of a team of Equipment Service Technicians. This role also serves as subject matter expert and works with customers and technicians to troubleshoot and solve equipment performance issues.

Job Responsibilities:

Work with Regional Service Manager to assess team's individual training needs and develop action plan to train technicians based on existing products in field/territory, new products and technologies being introduced in order to improve/elevate technician skill level.

Manage, coach, and develop a team of Equipment Service Technicians within assigned geography. Perform field audits and ride-alongs in order to inspect technician's work and interaction with customers, their ability to troubleshoot equipment accurately, overall technical skill level (electrical, mechanical, PLC computer skills), tool and truck inspections, and techs ability to correctly complete and close out work orders with correct codes and accurate detail.

Use a variety of instructional methods to develop and present training materials that ensure maximum delivery effectiveness: individual or small group instruction, self-study, simulation and role play exercises, e-Learning, webinars, video conferencing, reference materials, etc. Create process to share technical bulletins and information with technical staff.

Cover and support sales initiatives and act as technical field service staff for equipment reliability.

Visit customer accounts to help with resolution of any technical service and equipment performance issues.

Additional Responsibilities & Qualifications:

● 50 - 70% travel required.

● Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, strapping equipment or other products within Packaging and FS related products.

● Must have valid driver's license and clean driving record.

Work Experience:

● 1-3 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent. ● 5-10 years of related job experience. ● Excellent verbal, written, people, and diplomacy skills are required. ● Experienced in providing leadership to others regarding work related systems, processes, and challenges. ● Experienced practitioner able to work unsupervised. ● Experience of interpreting strategy and policy in order to set and deliver objectives. ● Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework. ● Experience with Salesforce.com or other CRM is preferred. ● Must be highly motivated, flexible and deadline driven. ● Proficient with Microsoft Office Suite. ● Sound experience and understanding of straightforward procedures or systems. A thorough understanding of warehouse, delivery and traffic operations within a distribution setting, as well as government regulations (e.g., DOT, OSHA, HazMat, etc.). Ability to motivate the team, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. ● Strong planning and organization skills are required. ● Strong problem-solving and attention to detail skills are required. ● The ability to communicate with all levels of the organization.

Education:

● Bachelor's Degree Preferred

● Must lift and handle parts and equipment/tools up to 75 pounds.

● Works in industrial environments, including working on ladders and lifts at high, as well as low elevations, such as underneath equipment.

● Works in a variety of settings, including fast-paced industrial and food production environments.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit and connect with the Company on LinkedIn .

Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.