Inside Sales Representative

Summary: As an Inside Sales Representative, you will be responsible for driving new sales, maintaining existing business, and achieving revenue targets by managing the entire sales cycle—from lead generation, prospect qualification, and pricing to proposal preparation, presentations, and post-sale follow-up. You'll initiate calls with potential customers, collaborate on sales and presentation materials, and coordinate responses to RFQs with internal teams. In addition, you'll handle account management tasks, including contract updates, pricing adjustments, problem resolution, and quarterly business reviews, ensuring strong and productive client relationships.

Duties/Responsibilities:

• Develop and maintain strong relationships with customers through regular communication and follow-up.

• Work Closely with the sales team to develop and execute sales strategies and achieve revenue targets.

• Conduct market research and stay up to date on industry trends, Competitor activities, and customer needs.

• Provide exceptional customer service and support, including responding to customer inquiries, resolving customer issues, and managing customer accounts.

• Work Closely with the operations team to ensure seamless execution of customer shipments.

• Maintain accurate and up-to-date records of sales activities, customer interactions, and pipeline.

• Research and build relationships with new clients.

• Efficiently plan approaches and pitches.

• Use a variety of styles to persuade or negotiate appropriately.

• Development of customer base.

• Freight solicitation of sales, including cold calling from company or self-generated call list.

• Ensure performance to the branch’s goals and objectives through individual goal success.

• Contributes to team effort by accomplishing other duties, as assigned.

• Coordinates complete sales cycle process including, lead generation, prospect qualification, analysis, pricing, proposal preparation and presentation.

• Start-up and customer service follow up.

Required Skills/Abilities:

• Strong organizational and multitasking skills with the ability to manage multiple accounts simultaneously.

• Ability to work in a fast-paced, deadline driven environment.

• Must be able to work independently and as part of a team.

• Innovative and creative solution development skills

• Excellent written and verbal communication skills

• Ability to work well with others.

• Initiative; self-starter.

• Customer focus.

• Relationship building; excellent team builder.

• Ability to travel to customer location (s) if / when needed.

Education and Experience:

• High school diploma or GED required.

• Ability to travel to customer location (s) if / when needed.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

Work Environment:

• Office setting with minimal exposure to adverse environmental conditions.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization. Employee must be able to follow Company safety rules and all other Company policies.

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