US- Customer Support Specialist (Onsite)

Role Details

Type of Support: Phone, Email and Chat
Contract Duration: Fulltime
Training Schedule: Monday - Friday 8:00 am - 5:00 pm ET
Work Schedule: Monday - Friday 8:00 am - 5:00 pm ET
Work Type and Location: Full-Time Onsite to Greensboro
Expected Start Date: ASAP

About Us

PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.

We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.
At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to what’s next.

The Role

PartnerHero is looking for ambitious individuals with a passion for providing great customer service to join our specialty Customer Support team supporting one of our amazing clients. In this role, you will be based in our contact center in Greensboro, NC.

If you are inspired by innovation, continuous improvement, solid growth, and a genuine, forward-thinking culture, this could be the opportunity for you. In this role, you will be helping families and communities connect to the great outdoors. You could be providing support on a variety of topics including product questions, order and delivery, billing, etc.

You’ll interact through email, chat, and phone, delivering helpful solutions and service to ensure all customers have a great experience.

And we will train you! You will start your customer support journey with us going through a thoughtful and comprehensive training so that you are ready to begin your customer interaction. Training schedule is Monday through Friday from 8am - 5pm ET. Work schedule and shift will be Monday through Friday between the hours of 8am and 5pm ET. You will have a 9-hour shift which will include a 1-hour lunch and breaks. This role is based in our Greensboro office (27409).

What You’ll Do:

• Provide a high-standard of solution-oriented support to customers through email, chat, and voice (outbound calls).
• Communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have great customer service experience.
• Analyze recurring customer issues and document accordingly.
• Refer to premade scripts for a variety of customer service topics.
• Perform other customer support functions as needed.

What We Expect From You:

• Up to 2 years of customer service experience with some experience providing product support.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
• Ability to thrive in a dynamic and evolving environment - must be adaptable.
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution.
• Metrics-driven and proven ability to handle a high volume of customer interactions.
• Strong conflict resolution skills and even temperament in challenging situations.
• Strong computer navigation skills and PC knowledge.

What You’ll Get In Return:

• Flexible working arrangements (US Only)
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits (US only)
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected] .

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.


• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.


• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.


• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.


• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected] .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .