Community Center Customer Service Representative

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Location: Peoria Heights, IL, USA

246534

Job Summary

The Data Collections Specialist will make non-sales calls to firm prospects with the goal of collecting data about the company. The primary goal is collecting the expiration date (x-date) of the company's current professional liability insurance. This is a part-time position offering approximately 20 hours to start.

Your Impact

• Collect insurance policy “X” dates and other pertinent prospect information including correct address, correct contact, fax number, number insured and an e-mail address.
• Use database for marking responses and activities in telemarketing campaign and for generating follow-up activities for the appropriate salesperson.
• Make 2 calls (one week apart) per prospect record (or until contact is made).
• Prepare a weekly report for department manager(s) detailing the number of x-dates received and an analysis of campaign details (i.e. - wrong numbers, addresses changed, etc.) using Excel templates.
• Maintain a minimum of 18 calls per hour.

Successful Candidates Will Have

• High School graduate or equivalent.
• Demonstrated proficiency with basic computer skills including - keyboarding, data entry, word processing, spreadsheets, and email.
• Previous exposure to working effectively in a call center setting is highly preferred but not required.

One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2022, Business Insurance ranked One80 as the 5th Largest MGA/Underwriting Manager/Lloyd's Coverholder, and 5th Largest Underwriting Manager in the country.

Risk Strategies Company does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.