Director, Medical Information Contact Center

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Join us as a Director Operations and lead a medical information contact center team to develop and implement strategic initiatives, ensure compliance with regulatory standards, manage the dissemination of accurate medical information, and collaborate with healthcare professionals and other partners to advance our organizational goals.

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

What You’ll Do:

• Lead a large team and cultivate a supportive, motivating and collaborative work environment and builds an effective and productive team focused on overall corporate objectives.
• Ensure projects are properly resourced, managed, and executed and develop verifiable project goals for Associate Directors.
• Oversee and/or coordinate new project implementation. Work closely with client contact(s) during project implementation and develop working rapport.
• Maintain a working client relationship with open lines of communication for the life of the project.
• Work closely with Business Development in the areas of proposals/contracts, client presentations, and maintaining client relationships.
• Oversee salary administration, performance management, conflict resolution, recruiting and mentoring for Associate Directors and other direct reports.
• Ensure quality objectives are met and oversees audit preparedness, appropriate response to internal and external audits, addressing and correcting audit findings; responding to client feedback; and development of and compliance with SOP's.
• Manage overall budget activity for divisional areas(s) to ensure profitability: review billable hour reports for divisional area(s), tracks projects' success in achieving financial targets; determine the resource needs and ensures correct revenue forecast.
• Drive a culture of immediate action and proactive escalation

Education and Experience:

• Bachelor's Degree
• Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 12+ years).
• Strong leadership skills include 5+ years of management responsibility.
• S trong pharma experience, preferably in med info or med affairs
• Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Required Knowledge, Skills, Abilities:

• Directs through lower management levels. Has responsibility for managing a function that includes multiple related departments. In some instances, they may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees. May manage employees across multiple regions.
• Work is performed in an office environment with exposure to electrical office equipment
• Constant interaction with clients/associates required
• Must pay attention to detail-visual, mental
• Must be able to multi-task constantly
• Long, varied hours required occasionally
• Daily exposure to high pressure, intense concentration
• Occasional drives to site locations, frequent travels both domestic and international

Work Environment:

Thermo Fisher values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• May require travel. (Recruiter will provide more details.)

Why Join Us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience – and where your contributions truly make a difference.

Apply today to help us deliver tomorrow’s breakthrough.