Product Manager (Hybrid)
Job Title: Product Manager (Hybrid)
Location: Raleigh, NC
Duration: 12+ Months
The Technical Specialist is a senior-level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of application development and architecture that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems. The Technical Specialist (working title is Product Manager) is responsible for Technical Operations and Product Management within client Provider Operations Unit. The Technical Specialist will:
- Partner with business leaders/team and Information Technology team to understand and drive technology/information requirements through internal and external service providers to achieve the required technology and information capabilities
- Support Provider Operations activities to ensure the accurate, timely, and cost-effective implementation of new and existing processes and functionality in both the NCTracks system and the new Provider Data Management/Credentials Verification Organization (PDM/CVO) modules to include planning, requirements, prioritization, change requests, defects, training, and testing.
- As the Product Manager of our new product (PDM/CVO) you will define vision and strategy, understand customer and market needs, analyze competitors and products in the market, evaluate ideas and incorporate feedback, create value for users and customers to deliver business goals, justify strategy, define strategy, oversee product lifecycle, and define product priorities.
- Participate and collaboration with other workgroups to collect and analyze data; assist with testing and validation of data and business processes; evaluate file layouts, risks of modifications, and downstream impacts to other systems; utilize systems to holistically research, identify and resolve errors with data transmission; reporting and dashboarding, prioritize needs of Provider Operations.
- Play an active role in organizing and executing technical projects.
- Work with lead the team of business analysts serving Provider Operations in relation to the PDM/CVO project.
- Assist with other projects and activities as needed
| Skill | Required/Desired | Amount | of Experience |
| Strategy and big picture thinking. | 1 | Years | |
| Broad understanding of an array of IT technologies and their uses. Product sense. | 1 | Years | |
| Structuring Problem and analytics | 1 | Years | |
| Excellent verbal and written communication skills. | 1 | Years | |
| Excellent interpersonal, analytical, critical thinking, research, problem-solving, project execution, and documentation skills. | 1 | Years | |
| Experience/familiarity with Medicaid/Medicare and Provider Enrollment/Credentialing processes. | 5 | Years |
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