Account Manager

Freeman Landscape Inc., a distinguished landscape and irrigation company in eastern North Carolina, is seeking a dedicated Account Manager to join our team. This role is pivotal in maintaining and enhancing client relationships, ensuring service excellence, and driving account growth. As a certified Minority Business Enterprise (MBE) and Woman-Owned Business Enterprise (WBE), we pride ourselves on our commitment to diversity and quality service. Located in the vibrant Wilmington area, our company offers a unique opportunity to work in a community that blends historic charm with modern amenities.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of maintenance accounts, ensuring client satisfaction and retention.
• Conduct regular site visits and communicate with clients to address concerns, provide updates, and propose enhancements or additional services.
• Build strong relationships with clients to identify opportunities for upselling and account growth.
• Collaborate with the Maintenance Director to establish goals and ensure alignment with company objectives.
• Work closely with operations managers and maintenance supervisors to ensure services are executed to client specifications and company standards.
• Monitor the progress and quality of work across accounts, addressing any issues or inefficiencies.
• Develop and oversee maintenance schedules for assigned accounts, ensuring timely completion of services.
• Prepare and manage budgets for accounts, tracking costs, and ensuring profitability.
• Conduct site inspections to ensure landscapes meet client expectations and company quality standards.
• Maintain accurate records of account activity in Aspire, including client interactions, schedules, and sales pipelines.
• Provide regular reports to the Maintenance Director on account performance, client satisfaction, and revenue generation.

Qualifications

• 5+ years of experience in landscaping, account management, or a related field, with a focus on client relationships and team coordination.
• Bachelor’s degree in Horticulture, Landscape Management, related field, or equivalent experience preferred.
• Proven ability to manage multiple accounts simultaneously and prioritize tasks effectively.
• Proficiency in budgeting, scheduling, and project management software.
• Knowledge of horticultural practices, maintenance equipment, and safety standards.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Proficient in Microsoft 365 or equivalent programs, previous experience in Aspire is a plus.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for professional development and career advancement.
• Comprehensive health and wellness benefits.
• Paid time off and holidays.
• Supportive and inclusive work environment.