Customer Service Representative

Eligibility

You must reside in one of the following states:

Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, or West Virginia.

Schedule

• Work Hours: 12:00 PM – 9:00 PM CST (Hours may vary depending on the team/department)
• Training Schedule: 7:30 AM – 4:00 PM CST

About the Role

As a Customer Service Specialist, you’ll play a key role in supporting patients by managing the front-end process for equipment orders and insurance verification. This is a fast-paced role involving inbound and outbound calls, documentation, and coordination with multiple systems.

Key Responsibilities

• Answer inbound calls and make outbound calls to assist patients
• Obtain, analyze, and verify referral information
• Create orders and schedule equipment delivery
• Educate patients on financial responsibility when applicable
• Complete insurance verification and obtain pre-authorizations
• Navigate multiple EMR systems to enter and review documentation
• Communicate trends and issues with insurance carriers to management
• Contact patients when documentation does not meet payer guidelines

Qualifications

• Strong attention to detail and problem-solving skills
• Ability to navigate multiple systems efficiently
• Excellent communication skills
• Previous customer service experience preferred

This is a Contract to Hire position based out of Cary, North Carolina.

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Feb 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.