Veterinary Customer Service Representative-Urgent Care/Emergency

At Wake Veterinary Medical Center, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners.

Joining the team at Wake allows you to work with animals and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you’ll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm.

Some weekends required.

Ideal Candidate:

• Strong communication skills
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities:

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Schedule appointments and maintain and update appointment calendar
• Comforting and reassuring clients in times of duress
• Receiving and managing incoming calls
• Assist in reviewing estimates and clarifying payment options, including processing payments.
• Obtaining client written documentation, including consent forms
• Relaying basic medical information to clients as directed by a veterinarian or technician
• Assisting the triage process by escalating client emergencies
• Maintain and update client records and patient information.
• Assist with administrative tasks, such as filing, data entry, and inventory management.
• Address and resolve client concerns or issues promptly and courteously.
• Other duties as assigned

Required Skills/Abilities:

• Intermediate computer proficiency
• Basic arithmetic skills
• Ability to maintain confidentiality
• Excellent organizational, time management, and prioritizing abilities
• Personable, empathic disposition
• Capacity to work well during distressing situations

Requirements

Physical Requirements:

• Ability to sit for extended periods of time and walk intermittently
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• Previous veterinary or healthcare experience preferred.
• Familiarity with veterinary software is advantageous

Benefits:

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage are available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, your spouse, and eligible dependents is available
• Paid time off / holidays
• Health Savings Account available
• Short-term disability available
• Supplemental critical illness and accident plans are available
• Uniform allowance
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.