WORKPLACE AMBASSADOR LEAD

Salary: $60000 / year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Ambassador’s primary responsibility will be providing support to employees who work in a flexible (shared) desk environment. This role will ensure employees have a safe, comfortable, and functional workspace. Ambassadors will be responsible for the daily oversight of the fabric and maintenance of the floor space, achieved through face-to-face engagement, proactive communication, effective time management, and exceptional customer service. Ambassadors ensure that a seamless, consistent level of service is provided at every user touchpoint from the employees’ arrival on site to their end of the day departure. The Ambassador will consistently deliver a high level of customer service in a fast-paced environment and requires the ability to stay calm and focused when working with other teams to resolve issues.

Key Responsibilities:

• Manage and direct the daily responsibilities of a team of Workplace Ambassadors
• Regularly walk the site throughout the day whilst being available to support employee requests raised during the walkaround.
• Ensure there are available supplies of items such as headsets and technology cables to support staff if they have forgotten to bring in their own.
• Ensure all issues are logged and reported through the appropriate ticketing system; take ownership for effective follow up and resolution to the issue.
• Monitor employee adherence to workplace policies, including desk check-in, clear desk policy, neighborhood seating, etc. and work to resolve issues with employee compliance.
• Solicit feedback on the flex seating experience and communicate to the appropriate team.
• Monitor & analyze data for issue trends. Work with Facilities Management and the tech teams to look for effective resolutions to prevent further occurrences of the same issue.
• Build positive and productive relationships that cultivate a high level of trust in the Ambassador’s ability to get issues resolved quickly across all levels of stakeholders.
• Support all customer inquiries and issues with a tactful and confidential approach .
• Follow all company policies and procedures.
• Liaise and work collaboratively in a positive and productive ‘one-goal’ approach across departments and building vendor teams to support issues to be resolved in a timely manner.
• Visibly engage with employees to be a known presence in the workplace, recognized for having a ‘can-do’ helpful and approachable attitude.
• Provide information regarding the Charlotte community including directions, attractions, shopping, dining, and nightlife.

Minimum Qualifications:

• Flexible and willing attitude and enjoys being part of a team.
• Inquisitive mind-set that takes pleasure with investigating issues to get them resolved quickly.
• Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firms’ employees.
• Passionate about great customer service and ensuring employees / visitors have a positive experience when in the office.
• Proactive and confident to make reasonable suggestions for where Wells Fargo improvements may be achieved.
• Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios.
• Prior experience in hospitality, tourism, or retail customer service roles.
• Basic knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint).
• Excellent verbal and written communication skills.
• Stellar problem-solving and critical thinking skills.
• Excellent organizational and multitasking skills.

Apply to Flik today!

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Req ID: 1439146

Flik Hospitality Group

JEANNE M LANE

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