Systems Operations Engineer 3

We're hiring!!!

Position: Systems Operations Engineer 3
Location: Charlotte, North Carolina or Phoenix, AZ
Duration: Contract
Job ID: 169577
Pay Range: $40- $48/hr. on W2

Job Overview:
The Systems Operations Engineer 3 will play a critical role in application support within a production environment. The candidate will collaborate with a team and lead the incident, change, and problem management processes for all applications. This role involves identifying gaps in the existing monitoring setup and driving efforts to close those gaps. The candidate will also communicate with application development partners to assist in prioritizing non-functional requirements during sprint cycles, create escalation matrices, and ensure effective communication with all key stakeholders in the application support organization.

Responsibilities:

• Provide application support in a production environment.
• Own and manage incidents, change, and problem management processes.
• Identify and address gaps in the existing monitoring setup.
• Collaborate with application development partners to prioritize non-functional requirements.
• Create and maintain escalation matrices.
• Communicate effectively with stakeholders in the application support organization.

Qualifications:

• DevOps, SRE, or deployment automation skills.
• Strong knowledge of service management disciplines, including incident, problem, and change management.
• Hands-on technical engineering skills with the ability to work on various technologies.
• Working knowledge of payment systems.

Desired Skills:

• Experience in systems engineering or technology/production engineering roles within financial services.
• Proven expertise in global automation functions.
• Experience with payment systems such as Fedwire, CHAPS, or RTGS, or liquidity platforms.
• Strong grasp of ITIL practices and modern DevOps/SRE methodologies.
• Excellent communication and stakeholder management skills at the executive level.
• Data-driven, risk-aware mindset with proficiency in tools such as ServiceNow, AppDynamics, Splunk, and Control-M.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

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• Pay any fee to be considered for, submitted to, or selected for any opportunity.
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Pay Range: $40 - $48

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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