Operations Manager at Metro Elevator Carolinas

Job Description

Job Description

Location:

Charlotte, NC; Candidate must be located in the Charlotte area

Job Summary:

Reporting directly to the Metro Elevator Carolinas President, the Operations Manager will play a key role in the division's day-to-day operations. The Operations Manager's job responsibilities include scheduling, planning, and preparing various tasks while maintaining a strong focus on organizational excellence and customer relations. This position requires a proactive individual who excels in time management and possesses computer proficiency to enhance overall productivity and operational effectiveness. Management and elevator industry experience are required.

Job Responsibilities (including, but not limited to):

Scheduling and Planning: Develop and manage schedules for tasks, projects, and elevator technicians, ensuring efficient utilization of time and optimizing workforce allocation. Collaborate with department heads to create timelines and deadlines for various projects.

Job Preparation: Oversee the preparation and coordination of resources, materials, and personnel required for specific projects. Ensure all necessary tools and equipment are available, and team members are well-informed about their responsibilities.

Customer Relations: Foster positive relationships with customers and clients to ensure their satisfaction and address any concerns or issues promptly. Proactively seek feedback to improve service quality and maintain strong customer retention.

Operations Efficiency: Analyze current operational processes, identify areas for improvement, and implement strategies to enhance overall efficiency and productivity. This includes time approval of field technicians.

Project Coordination: Oversee and coordinate necessary tasks and field technicians for large elevator repair projects. Collaborate with leadership to ensure all projects are on time and on budget.

Quality Control: Monitor and maintain performance quality standards, ensuring all processes and deliverables meet or exceed expectations. Address any quality issues promptly and collaboratively with relevant stakeholders. This includes testing coordination and tracking of each project.

Safety Champion: Promote a strong safety culture throughout the organization. Collaborate with leadership to develop and implement safety protocols, policies, and training programs. Conduct regular safety inspections and audits to identify potential hazards and ensure compliance with safety regulations.

Qualifications:

Bachelor's degree in Business Administration, Management, or a related field (or equivalent work experience).

Proven experience in business management, operations, or a related role.

5+ years of elevator industry experience.

Excellent organizational and time management skills.

Proficiency in using various computer software and tools.

Strong interpersonal and communication skills to effectively interact with team members, field technicians, and customers.

Ability to identify opportunities for process improvement and implement solutions.

Demonstrated leadership capabilities to drive teams and operations towards success.

Compensation and Benefits:

Salary commensurate with qualifications

Health, dental and vision insurance

Paid time off

401k plan with employer matching contribution

Equal Opportunity Employer:

Metro Elevator is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us at [email protected]. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Metro Elevator is proud to be an Equal Opportunity Employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally-protected status.

Company Background:

Founded in 1987, Metro Elevator has been exclusively dedicated to maintaining, repairing, modernizing and installing elevator systems for over 35 years. As a veteran-owned business and member of the National Veteran Business Development Council (NVBDC), Metro Elevator maintains commercial and residential facilities in over 40 states nationwide serving every major industry, including automotive, hospitality, healthcare, finance, government, education, energy and tech.

Metro Elevator Carolinas, a local beacon of our broader operations, stands as an independent and locally owned division with a laser-focused dedication to the unique needs of North & South Carolina. Here, we uphold the Metro Elevator legacy of excellence and tailored service, ensuring that our clients' facilities are not just operational, but optimally so.