HR Benefits Coordinator
- Corporate Wellness Program
- Primary vendor contact/liaison/problem solver
- Coordinates with vendor(s) to schedule the Clinical Health Assessments, reviews, coaching & special events across the company
- Creates and delivers communication pieces to promote programs. Occasional branch visits for promotional purposes
- Works with vendors and broker to devise and promote challenges and educational campaigns that can be repeated across the company (Ex: mental health)
- Maintains relationships with branch champs who will assist in program delivery at the local level; encourage and empower them; arrange annual meeting in Raleigh
- Works with other HR team members to review vendor reporting and overall plan success vs. metrics, to research and monitor the wellness market, and to make recommendations for improvement
- Participates in professional development with WELCOA (Wellness Council of America)
- Manages annual tobacco incentive
- Maintains accurate wellness participation data in the HCM
- 401(k) Plan
- Updates payroll deductions for any 401K loan payments and deferral changes
- Ensures transmittal of all 401(k) employee contributions, loan payments, and match data to plan trust administrator
- Handles loan re-amortizations for employees returning from leave of Absence
- Point of contact for recordkeeping issues with vendor
- Reviews of eligibility issues bi-weekly
- Assist with audits, error corrections, and testing data collection
- Group Benefit Programs
- Will work with medical, dental, vision, life insurance, disability, flex spending, and worksite benefits
- Assists in developing enrollment information and instructions via email to newly eligible associates (new hires, rehires, PT to FT). Follow up as deadlines approach
- Ensures proper set-up of enrollments in HCM and process workflow for new hire enrollments, life events (i.e. marriage, birth of a child, etc.) and work events (move from FT to PT, T to PT, etc.). Communicate with employees
- Benefits reporting for TPA, broker, and GPEC Accounting
- Sets up schedules for associates returning from LOA to repay premium deductions
- Retiree insurance - determines eligibility, creates initial retiree packages, communicates enrollment data to carriers
- Completes National Medical Support Notice - Notice to withhold for Health Care Coverage and all requests for information about benefits
- Maintenance of retiree insurance program, including creation of information packets and ensuring data is maintained with vendors
- Annual Insurance Open Enrollment
- Assist Benefits Manager with preparation of employee materials, and scheduling and promotion of employe education sessions companywide.
- Update HCM with changes to text, benefit design, premiums, addition of new benefits, etc.
- Monitor progress of completed enrollments and produce promotion messaging to employees
- Schedule data to the carriers and troubleshoot issues
- Participate in company-wide employee education
- Ceridian Dayforce (HCM)
- Manages benefit-related data in HCM, including periodic audits, necessary reporting & data collection
- Implements set-up changes as needed
- Leads decisions on evidence and need-based changes to layout and function
- Works with Dayforce as needed when errors occur
- Stay abreast of new HCM functionality / participate in Dayforce training and summits.
- Employee Communication
- Provide general guidance to associates who reach out to HR for assistance of any kind
- First point of contact for benefit-related inquiries from associates. Provide guidance on enrollment, coverage, vendor contacts, processes, etc.
- Attend monthly NHOB to answer benefit questions and provide back-up support to HR Generalist
- Leave of Absence
- Main point of contact for Group Leaders and associates on LOAs; facilitates communication, assists with issues, maintains confidentiality
- Creates and delivers LOA packets to affected associates
- Ensures FMLA, ADA, and all other required documents are collected from associates.
- Liaison with Short-Term / Long-Term disability carrier to resolve any issues
- HR Communications
- Creates HR-to-company communication series for distribution via email, on-site monitors, intranet, etc.
- Content to include notices about policy changes, upcoming events, tips on benefits, etc.
- Coordinate assistance with 3 rd party on layout and format, as needed.
- Assists with various HR projects which may include:
- New and revised policies being driven by HR
- GPEC Handbook updates
- Flu shot / COVID vax clinics
- Other company supported projects and activities, as requested, such as the United Way campaign, Walk for Hope, and annual holiday lunch
- Creates/receives invoices for all benefit-related products and services. Ensures accuracy and timely payment. Point of contact for vendor issues on payment, data, etc.
- Provides periodic and emergency coverage for the main switchboard phone system.
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