Walk-In Clinic Supervisor

Job Description

Job Description

Pinehurst Medical Clinic (PMC)

PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

What will you do as a PMC WIC Supervisor

The WIC supervisor will be responsible for planning, organizing and coordinating daily operations within an assigned clinic/department to ensure quality patient care in their assigned department. Fills in the clinical role only as needed due to staffing issues.

A day in the life of a PMC WIC Supervisor may include:

• Plans, organizes and supervises WIC duties and provides leadership in complying with governmental, accreditation and other regulations / requirements and with the policies set forth by Pinehurst Medical Clinic.

• Assists in the selection, training, monitoring, and evaluation of the departmental staff.

• Supervises WIC staff.

• Participates in the oversight and coordination of services related to the assessment, support, and continuous improvement of patient and operational outcomes, ensuring alignment with organizational goals and standards.

• Monitors and tracks all medications, supplies and equipment.

• Operates within the scope of the supervisory role to develop, implement, and monitor service or operational plans. Effectively communicates plans, expectations, and updates to team members and stakeholders, including coordination of schedules, services, processes, and resources, while ensuring clear understanding and execution.

• Reviews, verifies, and completes required documentation and administrative processes related to services, referrals, equipment, and other operational or patient needs, ensuring accuracy, compliance, and timely follow-through.

• Help maintain patient flow and workflow. Work collaboratively as a team member of the staff to provide a high quality and efficient service to patients and clinics.

• Recognizes patient rights and provides for confidentiality of patient information and for dignity through own performance and in relationship with others.

• Collaborates with other disciplines; promotes and supports research activities; and utilizes available resources to provide and improve patient care.

• Participates in meetings as required.

• Participates in quality improvement team efforts, including meetings to discuss quality assurance improvement initiatives.

• Monitors team operations, patient experiences, and service outcomes, identifying and addressing changes, concerns, or potential risks. Escalates issues as appropriate and ensures timely resolution to maintain quality and safety standards.

• Tracks and analyzes key performance indicators (KPIs), operational metrics, and team performance data to ensure goals are met and to support informed decision-making and continuous improvement.

• Promotes and enforces safety, compliance, and operational standards. Proactively identifies environmental, equipment, or process-related risks, communicates concerns, and follows through to ensure timely resolution and adherence to organizational policies

• Maintains patient areas and working spaces in a clean, neat and orderly manner. Monitors use of supplies/medications ; restocks as necessary and informs appropriate persons of needs for additional supplies.

• This position may be assigned to special projects or accountabilities when other priorities are identified.

• Performs other related duties as required.

What we can offer

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits click here Benefits Information

Required Qualifications

• Licensed as a Registered Nurse in the State of North Carolina.
• BLS/CPR certification required.

Preferred Qualifications

• Two years of clinical/ambulatory nursing experience preferred.
• Two or more years' experience in a nursing supervisor or manager role preferred.
• BSN or enrollment in a BSN program is preferred.

Shift: Day Shift (Monday through Friday) no weekends or holidays
Pay Type: Hourly (Non-Exempt)

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.