Senior Lead Product Manager, Card Loyalty Programs, Travel

About this role:

Wells Fargo is seeking a seasoned product management professional to support the development and execution of a differentiated travel offering that enhances customer engagement and loyalty. This Senior Lead Product Manager will play a key role in shaping the travel benefits strategy, supporting strategic partnerships, and driving cross-functional collaboration to deliver a best-in-class travel experience for Wells Fargo customers. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

Support strategic roadmap and success metrics

• Contribute to the development and execution of the Wells Fargo Travel portal and suite of travel-related offerings

• Analyze customer and market data to inform prioritization of benefit expansion opportunities

• Assist in reviewing existing benefits to identify opportunities for simplification

• Support identification of embedded travel benefits or services, travel servicing strategies, technical integration approaches, and customer experience enhancements

• Partner with research teams to gather insights for data-driven recommendations

• Collaborate with internal stakeholders to socialize roadmap and support alignment

Drive routines that enable decision-making and strategic alignment

• Partner with delivery teams to support timely decisions related to architecture and delivery sequencing

• Help identify and escalate delivery impediments

• Maintain routines that ensure work is aligned with sponsorship and proactively communicated to stakeholders

Support strategic relationships and contracts

• Collaborate with business P&L owners and internal teams to support Travel strategy roadmap and execution

• Assist in managing relationships with external partners

• Contribute to contract negotiations and RFP processes for new strategic partnerships

Contribute to a high-performing team culture

• Demonstrate a commitment to continuous learning and development

• Support team initiatives that align with business objectives and strategy

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of experience in the credit card benefits ecosystem, with deep expertise in shaping and optimizing travel-related benefits to drive customer engagement, retention, and competitive differentiation

• Extensive experience in banking or financial services; prior experience with a credit card issuer is strongly preferred

• Strong understanding of the travel industry, including trends, customer expectations, and integration of travel services within financial products

• Deep expertise in managing partnerships and leading complex contract negotiations

• Advanced proficiency in structured decision-making, leveraging data and insights to guide strategy and execution

• Demonstrated strategic leadership in product development, with a track record of driving business outcomes

• Proven success in identifying and executing business development opportunities that align with enterprise strategy

• Experience contributing to team and talent development through mentorship, knowledge sharing, and cross-functional collaboration

• Strong ability to set results-driven goals and influence investment decisions to support product growth

• Exceptional communication skills with the ability to influence and align stakeholders across diverse teams

• Demonstrated success in managing strategic stakeholder and partner relationships to drive long-term value

Job Expectations:

• This role offers a hybrid work schedule

• Ability to travel up to 10% of the time

• This position is not eligible for visa sponsorship

Locations :

• 2800 S Price Rd, Chandler, AZ 85286

• 550 S Tryon Charlotte, NC 28202

• 1525 W W T Harris Blvd, Charlotte, NC 28262

Required location(s) listed above. Relocation assistance is not available for this position

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.