Account Manager (Inbound Sales Specialist)

Job Description

Job Description

Salary: $55,000 $85,000 USD/Year

Wilmington, NC (In-Office Only)
Full-Time: 40 Hours/Week
Start Date: As soon as possible
Applicants must be legally eligible to work in the U.S.

• Are you a motivated and dynamic sales professional looking for an exciting opportunity to drive business growth?
• Do you excel at building and maintaining strong client relationships?
  

If so, we have the perfect role for you!

About Us:

Full transparency: we work a little differently around here.

This isnt just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe thats just wrong. After all, we spend at least a third of our lives workingso why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At Protocase, your ideas dont just matterthey shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact.

Protocase Inc., a North American leader in custom manufacturing, is growing fastand were building a strong local presence in Wilmington, NC. Were hiring Account Managers who are excited to connect with engineers, designers, and innovators to help bring their ideas to life with speed and precision.

Does this sound like something youd want to be a part of and help grow?

To learn more about how we work differently, check out our website here:

What Youll Be Doing:

Fueled by our marketing engine, youll be the first point of contact for a steady stream of engineers, designers, and innovators who are reaching out with projects in hand. Most of your day will be spent responding quickly to these inbound requestsguiding customers through quoting, ordering, and delivery with speed and clarity. Youll also stay in touch with a list of existing clients, helping them move their projects forward and strengthening long-term relationships. While the role is primarily focused on fast-moving inbound opportunities, theres room to be proactive with the right customers.

Key responsibilities include:

• Responding to inbound emails and calls with speed and accuracy
• Sending fast, accurate quotes based on customer specs
• Answering product, pricing, and turnaround time questions
• Following up on active quotes and converting them to orders
• Keeping your pipeline organized in our CRM system
• Working with internal teams to make sure jobs flow smoothly through production
• Meeting goals for response time, order volume, and customer satisfaction

What You Bring to the Table:

Were not looking for manufacturing expertswell train you. Were looking for:

• 1+ year of experience in sales, account management, customer support, or call center roles
• Excellent communication skillsconfident on the phone and clear over email
• Strong organization and follow-up habits
• A positive attitude and coachability
• Thrives on real-time problem-solving and loves jumping into brainstorming sessions to find practical solutions.

• Its a plus if youve worked with customers in technical, manufacturing, or high-speed service settings

Why Youll Love Working Here:

Total compensation package of $55,000$85,000 USD/year (this range is comprised of base + performance bonus, depending on experience)
Training & Development: Learn everything you need to succeedand grow into bigger roles
Full Benefits: Medical, dental, life insurance + 401(k) with employer match
Time Off: 2 weeks to start, 3 weeks after 3 years, 4 weeks after 5 years
Wellness: Gym membership reimbursement + wellness initiatives
Culture: Team events, recognition programs, and a people-first workplace
Location Perks: Live and work by the beach in Wilmington, with vibrant culture and lifestyle

Other Benefits:

Training & Growth: Access leadership development and skill-building programs to help grow your career.

Comprehensive Benefits: Medical, dental, life insurance, and employer-matched 401K.

Wellness Support: Participate in wellness events and enjoy access to a gym membership.

Generous Vacation: Two weeks to start, three weeks after three years, and four weeks after five years.

Social Events: Participate in team-building activities and celebrations.

Recognition Programs: Celebrate your achievements with our recognition programs.

Community Discounts: Access exclusive deals at local businesses.

Wilmington Lifestyle: Embrace coastal living with stunning beaches, rich culture, historic charm, and a thriving innovation scene.

Ready to Apply?

If youre ready to take on an exciting new challenge and play a crucial role in our expansion, we want to hear from you. Apply today to join us as a Sales Account Manager at our Wilmington branch and be a driving force in our continued growth and success!