Lead Digital Product Manager - Alerts & Messaging

About this role:

The Alerts & Messaging Product Team is responsible for developing and delivering critical, customer-facing communications via email, SMS, secure inbox, and mobile push notifications. These experiences support customers across key moments in their financial journey by ensuring timely, accurate, and relevant communications in support of all lines of business.

As a Lead Digital Product Manager, you will partner with business, design, technology, risk, and compliance teams to deliver high‑quality, customer‑centered solutions. You will serve as a trusted leader and subject matter expert for Alerts & Messaging capabilities in a highly matrixed environment.

This role requires a self-directed, senior-level product leader who can independently drive outcomes, bring structure to complexity, and elevate delivery discipline across teams.

In this role, you will:

• Serve as the Alerts team-of-team lead product analyst by partnering with technology and business stakeholders to translate requirement needs into clear, well-structured Epics, Features, and Stories.
• Own Alerts Jira data quality, delivery hygiene, and governance, ensuring accurate Epic, Feature, and Story data, financials, and reporting across teams.
• Provide ongoing requirements support by maintaining the Messaging Inventory as a system of record and serving as a general Alerts & Messaging SME.
• Support production escalation triage and root cause research using tools such as Google BigQuery, Oracle SQL Developer, Splunk, and others.
• Assist with control monitoring and documentation, ensuring evidence is audit-ready and supporting reviews with Internal Testing & Validation and Internal Audit.
• Leverage AI-powered tools and data-driven workflows to improve product discovery, prioritization, and delivery—driving greater efficiency, speed, and accuracy across planning, execution, and decision-making.
• Lead customer-centric product strategies with a strong focus on mobile and digital engagement

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience supporting alerts, messaging, or digital communications (email, SMS, push notifications).
• Background in financial services or other highly regulated environments.
• 3+ years of hands-on experience with Jira, including Epic/Feature/Story
• 3+ years of experience working in Agile delivery environments (Scrum, Kanban, or scaled Agile frameworks).hierarchy, delivery tracking, and reporting.
• Familiarity with production support and incident triage, including use of data and log analysis tools.
• Experience supporting risk, controls, or audit activities, including documentation and evidence collection.
• Strong organizational skills and attention to detail, with a demonstrated commitment to delivery discipline and data quality.
• Proven ability to lead requirements development and influence outcomes across a highly matrixed organization.
• Strong analytical, problem-solving, and documentation skills.
• Excellent verbal and written communication skills, with the ability to clearly articulate complex concepts.

Job Expectations:

• This role follows a hybrid work model, with in-office expectations aligned to team location.
• This position is not eligible for visa sponsorship.

Locations:

• 401 S. Tryon St Charlotte, NC
• 2800 S. Price Rd Chandler, AZ
• 550 S. 4th St Minneapolis, MN
• 333 Market St San Francisco, CA

Pay Range:

San Francisco, CA Pay Range $143,000 - $224,000

Minneapolis, MN Pay Range: $131,000 - $206,000

• May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards
• Actual salary is determined by location, experience and qualifications of the job

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.