Customer Service Advisor
Job Description
Job Description
Proman is seeking a dependable and customer-focused Customer Service Associate to join our team in Spindale, NC. In this role, you will handle inbound calls from customers, including first responders and emergency personnel, providing support with billing inquiries, payments, technical assistance, and service-related concerns.
- Pay Rate: $14/hour + Bonus Opportunities
- Schedule: Monday–Friday
- Shift: 8-hour shift (between 11:00 AM – 11:00 PM)
- Location: Spindale, NC
Duties:
- Serve as the primary point of contact for customer inquiries and support needs
- Handle high-volume inbound calls while maintaining professionalism and accuracy
- Assist customers with billing questions, payments, and technical service issues
- Investigate concerns, identify root causes, and provide effective resolutions
- Clearly explain available options and guide customers through solutions
- Accurately document all customer interactions within internal systems
- Maintain strict confidentiality of customer information
- Meet performance metrics including call quality, productivity, and attendance
- Escalate complex or unresolved issues to appropriate departments when necessary
- Collaborate with internal teams to ensure timely issue resolution and customer satisfaction
Qualifications:
- Previous customer service or collections experience (telecommunications industry preferred)
- Minimum typing speed of 30 WPM
- Strong verbal communication skills with the ability to speak clearly and professionally
- Ability to multitask and manage multiple systems while on calls
- Strong problem-solving skills and attention to detail
- Comfortable working in a fast-paced, structured call center environment
- Reliable with strong attendance and schedule adherence
Why PROMAN Staffing??
- Friendly, Knowledgeable Staff
- Direct Deposit Programs
- Referral bonus
- Weekly Pay
- Health / Dental / Vision / Hearing Insurance / term life and short term disability
- 401K
#ZIP
Recommended Jobs
Restaurant Host
Job Description Job Description Description: About Us: Napa on Providence is a vibrant and acclaimed restaurant located in Myers Park, just outside uptown Charlotte . We take pride in offerin…
Cook (Full-Time)
As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. To…
Speech Language Pathologist - Durham, NC - $6k Signing Bonus
Job Description Job Description ABOUT THRIVE THERAPIES Thrive Therapies Group is a pediatric healthcare organization on a mission to revolutionize the care of children with disabilities and th…
Warehouse Inventory Manager
Job Description Job Description About Us UF Corporation is a well-established wholesale distribution business with nearly 20 years of experience serving customers across North Carolina. We oper…
Construction Project Manager
Job Description Job Description Tired of the "Communication Black Hole?" So Are We. Construction Manager | Odyssey Contracting LLC Location: Garner, NC Compensation: $60,000 – $90,000 …
Ag Equipment Field Service Technician
Job Description Job Description Join our dynamic team as an Agricultural Equipment Technician, where you will be at the forefront of maintaining and repairing a wide range of farm machinery. This…
Collection Specialist
Job Description Job Description LHH is assisting a client in south Charlotte with their need for a Collections Specialist on a temp-to-hire basis. This role is responsible for managing accounts…
Optometric Technician
Job Description Job Description Salary: $16.50 to $18.00 DOE Looking for an energetic and bright part time technician for both front desk and preliminary testing -Experience is great, but …
Occupational Therapist-peds(Clinic based in Cary, NC)
Job Description Job Description Salary: $75,000 $85,000 per year Occupational Therapist (OT) Pediatrics(Clinic) Salary & Highlights Annual Salary: $75,000 $85,000 per year Sign-On / Re…
OTR Bus Driver/Motorcoach Operator
Job Description Job Description About the Job: Yankee Line is hiring Bus and Motorcoach Operators to join our dedicated team in the charter and transit transportation business. As a Yankee Lin…