Hotel Front Desk Agent
- Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
- Maintain positive guest relations at all times.
- Resolve guest complaints and ensure guest satisfaction.
- Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Process all guest check-ins and verify registration information with the guest.
- Handle overbooked or 'walked' guests.
- Accept and record wake-up call requests.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with housekeeping.
- You will train with and learn Food and Beverage operations to fill in as needed.
- Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm
- Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm
- Previous experience working as a front desk agent or in a similar role.
- A high school diploma or equivalent vocational training certificate.
- Experience working at a hotel establishment (highly desired).
- Proficiency with computers.
- Basic math skills.
- Ability to provide excellent customer service and maintain a professional demeanor at all times.
- Ability to input and access information in the property management system and/or points-of-sale system.
- Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
- Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
- Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
- Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests
- Great verbal and written communication skills.
- The ability to create a fun and supportive working environment.
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan with 50% matching funds
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
Recommended Jobs
Sales Solutions Representative
Are you tired of applying to another run-of-the-mill sales job? Are you looking to take your skills and charisma to propel your career to the next level? At our company, we are an industry-leading di…
Compliance Specialist
Modern Construction Services specializes in the renovation and commercial construction of warehouses, distribution, retail, business offices, restaurant, and healthcare related properties. The Com…
Travel Nurse RN - PCU - Progressive Care Unit - $1,960 per week
GHR Healthcare is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in High Point, North Carolina. Job Description & Requirements ~ Specialty: PCU - Progressive Car…
PASRR Evaluator (Hybrid - PRN)
Company Overview: Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value …
CDL A Truck Driver, company or 1099 options (Winston-Salem)
Hiring CDL-A Truck Drivers BIG EARNING POWER Top drivers net up to $130K per year FREEDOM TO GROW Company & 1099 positions, multiple trailer & freight options ROLL RIGHT. REST RIGHT. Late…
Mechanical Engineer
A multi-disciplinary architectural, engineering and construction firm is seeking a Mechanical Engineer to help them bring innovative HVAC and plumbing solutions to life at their Charlotte, NC office.…
A&P Mechanic- Corporate
GAL AeroStaff Ltd. is an aerospace staffing is a company specializing in temporary and permanent staffing for general and technical positions the aviation and aerospace industry. In keeping with t…
2026 Supply Summer Internship | Wilson, NC, USA
We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a clean…
Perinatal / Reproductive Psychiatry Opportunity in Greenville, NC
ECU Health Physicians and East Carolina University’s Brody School of Medicine, The Department of Psychiatry and Behavioral Medicine, located in Greenville, North Carolina, are seeking a BE/BC Pe…
General Manager
The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experie…