Professional Services Client Delivery Manager - EM, COOP, & BCM

Resilience360 Advisory - Job Posting #368

Position: Professional Services Client Delivery Manager – EM, COOP, & BCM
Status: W2 Contract (Potential to stay Contract or Convert to Permanent after a 90-day Probationary Period) – Need is for 20-40 Hours/Week
Location: Charlotte, NC – Local Candidates Only
Salary: Based on Experience
Travel: Up to 25%

Overview:

Our client, a growing professional services firm, is building a delivery engine that scales, and they are seeking a Client Delivery Manager to serve as the architect of that engine. Seeking a builder who is energized by taking a delivery function from where it is to where it needs to be: repeatable, profitable, and a place where the best practitioners want to do their best work.

• Leadership. Lead, mentor, and develop a distributed delivery team. Build a culture of delivery excellence aligned with COMPANY's core values. Partner with the CEO on capacity planning and talent strategy.
• Service and Delivery. Own end-to-end delivery excellence across client engagements. Define, enhance, and govern the COMPANY delivery methodology and playbook. Serve as the senior escalation point for complex client situations.
• Operational Excellence. Own portfolio-level financial accountability to include utilization, gross profit margin, and project profitability. Build and maintain a reporting rhythm that surfaces insights to leadership.
• Account Management. Cultivate long-term client partnerships. Anticipate client needs and partner with the CEO on strategic expansion within existing accounts to drive revenue growth and client retention.

Responsibilities:

• Lead, mentor, and develop the delivery team through regular coaching, performance management, and professional development.
• Own and enhance the COMPANY delivery methodology. Take ownership of our existing delivery playbook and continuously evolve it. Improve the processes, tools, and templates that make our BC, COOP, and EM engagements scalable, repeatable, and efficient across client types and sectors.
• Own end-to-end delivery quality and timeliness. Maintain quality review processes, conduct final reviews of work products, and ensure every deliverable reflects COMPANY standards before client submission. Personally deliver senior-level consulting work through research, stakeholder interviews, technical writing, training, and exercise design.
• Serve as the senior escalation point. Resolve complex client delivery challenges with empathy, urgency, and partnership, protecting both client outcomes and the COMPANY brand.
• Manage the 1099 cadre and subcontracted partner firms. Ensure quality of delivery, healthy partner relationships, and sustainable margin structures across the contractor bench.
• Own portfolio-level financial accountability. Establish and enforce project management standards. Own utilization, gross profit margin, and project profitability across the portfolio. Track KPIs and implement risk management protocols across all active engagements.
• Build and maintain a reporting rhythm. Track project health, utilization, financial performance, and risk through portfolio-level dashboards.
• Forecast capacity and partner on talent strategy. Forecast resource needs, optimize resource allocation across concurrent projects, and balance team workload. Partner with the CEO and Director of Administration on capacity planning and talent strategy to attract, develop, and retain top-tier delivery talent.
• Support strategic account growth. Support the CEO in identifying expansion opportunities within existing accounts and contribute to proposal efforts.

Ideal Candidate:

This role is for a seasoned consulting leader who has already led delivery teams and project portfolios at scale. We are looking for a leader who is ready to own the delivery of a growing advisory firm, and who brings both the capability and the disposition to build. What you will bring:

• A leader with executive presence - a track record of delivering consulting services at scale, and a builder's mindset who is energized by taking a delivery function to scale.
• Skilled in the operational craft of consulting delivery - resource planning, capacity forecasting, and timeline management across multiple active clients, and conversant in financial analysis as it applies to profitability and portfolio-level gross profit margin reporting.
• Strong written and verbal communication - an ability to adapt to varying audiences. Proven experience interacting and presenting to director-level and executive stakeholders. Ability to communicate in a clear and concise manner in writing and live settings.
• Capable of delivering the full lifecycle of emergency management and business resilience — integrating crisis management, crisis communications, business continuity, and enterprise risk management, with the discipline to know what excellence looks like in complex delivery and how to get there.
• Customer-focused and collaborative — cares deeply about outcomes, not just outputs, with a leadership style that values learning, humility, and a growth mindset.

Minimum Requirements:

• Must live in metro Charlotte, NC.
• 8+ years of professional services experience in business continuity, continuity of operations, and emergency management consulting. Demonstrated experience producing BIAs, BCPs, COOPs, EOPs, THIRAs, risk assessments, risk registers, and HVAs as primary or significant author.
• Master’s degree in business, leadership, public administration, emergency management, risk management, or a related discipline.
• Proficiency with modern collaboration and document-development tools (Microsoft 365, project management software, etc.).

Preferred Qualifications:

• Previous experience working in a consulting environment with a desire to transition to a small business and make a more meaningful direct impact.
• Previous experience managing a portfolio of $5M+ in concurrent engagements.
• Experience working in the private sector, government, and transportation sectors (airports and transit).
• Ideal credentials: Certified Business Continuity Planner, Certified Emergency Manager, or Risk Management certifications.

The following statements are intended to describe the general nature and level of work being performed. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel.
We value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable protected characteristics.

***To be considered, please apply to this job below***

If you experience any issues applying or to learn more about the position, please contact [email protected] .