Deal Desk Manager

Company Overview

Policy Reporter offers a suite of insights products and consulting services to enhance market access strategies and patient support initiatives. By tracking payer policies in near real time, we ensure that the largest pharmaceutical, medical device, and diagnostics manufacturers, leading academic institutions and organized provider groups have the most up-to-date data and evidence-based guidance to help patients access the therapies they need. For more information, please visit .

About the Team

The Commercial Operations team plays a pivotal role in supporting and driving both new and renewal sales efforts. This multi-faceted team encompasses a range of specialized functions including customer success, customer support help desk, contract and pricing operations, CRM management, and solutions consultants. The team collaborates closely with various internal departments to drive new business, secure renewals, optimize processes, identify opportunities for creating added value, and ensure seamless client experiences.

Position Summary

The Deal Desk Manager at Policy Reporter plays a key role in supporting the company’s commercial operations by acting as a strategic and tactical partner to Sales, Finance, Legal and Product teams. This role is responsible for our contracting and standardized pricing processes. The Deal Desk serves as a central hub for contract and pricing accuracy, managing non-standard requests, providing guidance on contract terms, discounting, and approvals while ensuring a smooth and efficient process. By leveraging business acumen, cross-functional collaboration and analytical skills, the Deal Desk Manager supports deals that benefit both Policy Reporter and the customer.

This is a remote position open to candidates based in the following U.S. states only:

Alabama, Arizona, California, Connecticut, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. Candidates must currently reside in one of these states and be legally authorized to work in the United States.
We are currently registered to employ in the listed states and are unable to hire outside of them at this time.

Role & Responsibilities

• Own the maintenance and updating of Policy Reporter’s contract templates and price lists
• Represent Commercial Operations, Finance and Legal interests of Policy Reporter in the structuring of deals
• Review and approve all client contracts to ensure both accuracy and adherence to Policy Reporter SOPs
• Serve as an escalation point for contract and pricing reviews when needed to help move deals forward
• Review and drive approvals of non-standard business terms including both legal and finance compliance
• Work cross-functionally with Product, Commercial Operations, Sales, Finance and Legal to facilitate the deal process and recommend changes to contract templates and pricing policies in response to observed behaviors
• Develop and distribute contracting and pricing best practices in collaboration with Sales through data-driven analysis of win/loss results, pricing trends, etc.
• Identify and make recommendations for process improvements; assist or drive implementation
• Provide assistance on answering and/or reviewing RFPs and RFIs
• On-time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed consistently
• Conducts miscellaneous tasks or projects as assigned

Skills & Qualifications

• 10 years of experience in Deal Desk, sales operations, contracting and/or revenue cycle roles
• Strong business acumen with a thorough understanding of the sales process
• A Bachelor’s degree in a related field is considered an asset
• Excellent verbal and written communication skills
• Excellent time management skills with the ability to multi-task effectively
• Self-motivated and able to work under pressure; dependable with deliverables and deadlines
• Intermediate skill level in Word and Excel
• Experience with Salesforce is preferred
• Demonstrated ability to manage multiple complex engagements simultaneously
• High emotional intelligence, adaptability and a passion for delivering customer value

What We Offer

• Competitive compensation package including:
  • Choice of three medical plans
  • Dental
  • Vision
  • Company-paid life and AD&D insurance
  • Company-paid short-term and long-term disability
  • 401(k) with immediately matching up to 5%
  • Volunteer time off
  • Paid time off starting at 15 days
• Excellent opportunities for personal and career development
• Collaborative and supportive company culture
  

Policy Reporter’s Core Values

• Excellence
• Value & Respect
• Continuous Learning
• Ownership & Accountability
• Teamwork

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.