Account Representative

Field Sales Account Representative

Location: Charlotte, NC, US, 28273-6421

Company: Grainger Businesses

Work Location Type: Onsite

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit

Compensation: The anticipated base pay compensation range for this position is $51,300.00 to $77,000.00.

Rewards and Benefits: With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Position Details

The Field Account Representative (FAR) is a business to business outside sales role, reporting to a Field Sales Manager. This position manages an average of 85 existing medium sized customers, representing an annual portfolio value of approximately $2 million. The FAR seeks to understand unique customer Maintenance Repair & Operations (MRO) industry challenges and present Grainger's "Value Proposition" by demonstrating the features and benefits of products and services effectively. This individual spends the majority of their time within an assigned geography at customer sites, engaging in face-to-face interactions. Identifying business opportunities promoting Grainger's offerings while exemplifying the company's principles.

You Will

• Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies.
• Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively.
• Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales.
• Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that that balance customer satisfaction with profitability.
• Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures.
• Expand customer contacts to strengthen relationships and uncover additional business opportunities.
• Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs.

You Have

• High School Diploma/GED
• Associate's Degree or
• Bachelor's Degree or equivalent experience preferred
• 1+ years of sales experience
• Ability to travel and have occasional overnights (dependent on territory)
• Respond effectively to customer needs, ensuring high levels of satisfaction and service quality.
• Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building.
• Manage tasks and priorities effectively through structured planning and execution.
• Convey information clearly and professionally in both written and verbal formats.
• Consistently initiates and completes assignments independently, with persistence and timely follow-through.
• A valid driver's license

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.