Principal Relationship Manager - Digital Payments (Remote-Eligible)
This Principal Relationship Manager is responsible for leading the client management efforts for our top technology partner relationships in support of our mobile, digital and integrated payments strategy. The target technology partners include payment gateways, payment facilitators, web based platform providers, shopping cart providers and integrated software vendors. This position will also serve as an internal resource and subject matter expert on the assigned acquirers, acquirer's portfolio and overall acquiring industry. This role will consult with other client facing teams to help them support their client needs in regard to mobile, digital and integrated payments.
**Core Responsibilities:**
+ Strategically partner internally and externally to identify new or additional business opportunities within existing high value accounts; maintain and grow relationships to attain new business opportunities and improve client experience
+ Negotiate contracts, incentives or pricing agreements while ensuring compliance with new processes and business practices
+ Advise network participants of operational initiatives, new products, services, pricing or marketing program opportunities
+ Serve as trusted advisor between key decision-makers across all divisions of the assigned partner including:
+ Liaising between assigned technology partners to validate and support technical functionality and certification and
+ Working with Compliance, Legal and Due Diligence teams to ensure proposals and contracts are effectively and accurately produced
+ Analyze current market trends that may impact client engagement and subsequently work with internal stakeholders to develop effective tactics for improving our performance against competitors
+ Serve as a subject matter expert in providing mobile, digital and integrated payments services
**Basic Qualifications:**
+ High School Diploma, GED or equivalent certification
+ At least 6 years of payment industry experience in sales, business development, relationship management, strategy, operations, project management, planning or finance
**Preferred Qualifications:**
+ Bachelor's Degree in Business, Marketing or Finance
+ 8+ years of payment industry experience in sales, business development, relationship management, strategy, operations, project management, planning or finance
+ Experience using CRM (Customer Relationship Management) tools (Salesforce)
+ Experience in an advisory or consulting role
+ Experience influencing key stakeholders, executive level clients or internal business partners
**Capital One is open to hiring a Remote Employee for this opportunity.**
**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $132,800 - $151,600 for Principal Relationship Management
Riverwoods, IL: $132,800 - $151,600 for Principal Relationship Management
Chicago, IL: $132,800 - $151,600 for Principal Relationship Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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[email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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[email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).