Business Systems Analyst

About Us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with 90 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CAR E (products and services that support special care and consumer-facing self-care).

We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification , a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent, ethical behavior at all levels.

We are committed to embracing diversity, inclusion, and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities, and many other enriching diversities.

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty, and rare disease markets. At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the well-being of our people, patients, and communities.

We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

Who We Are Looking For

We are seeking a strategic and detail-oriented Business Systems Analyst with specialized experience in Veeva Vault CRM and its associated products, including (but not limited to) Veeva Link, Align, Engage, and Medical Insights. This role will be pivotal in optimizing our commercial and medical operations by designing, implementing, and maintaining Veeva-based solutions that support field force effectiveness, compliant HCP engagement, and actionable insights. We are unable to provide work authorization or sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of application. Candidate must be able to commit to the hybrid work model from Cary, NC office.

Main Responsibilities

• Veeva CRM Strategy & Implementation
• Lead the configuration, deployment, and enhancement of Veeva Vault CRM to support commercial and medical teams.
• Collaborate with stakeholders to define business requirements and translate them into scalable Veeva solutions.
• Manage integrations between Veeva CRM and other platforms (e.g., ERP, data warehouses, marketing automation tools).
• Product-Specific Expertise
• Veeva Align: Support territory alignment, roster management, and field force planning.
• Veeva Engage: Enable compliant remote interactions with HCPs; optimize user experience and adoption.
• Veeva Link: Leverage real-time KOL insights to support medical and commercial strategies.
• Veeva Medical Insights: Capture, manage, and analyze scientific insights from field medical teams to inform strategy and decision-making.
• Veeva Vault: Ensure proper document management, compliance, and collaboration across teams.
• System Maintenance & Optimization
• Monitor system performance, troubleshoot issues, and implement enhancements to improve usability and data integrity.
• Manage user roles, permissions, and profiles to ensure secure and compliant access.
• Conduct regular audits and data quality checks across Veeva modules.
• Stakeholder Collaboration
• Partner with Sales, Marketing, Medical Affairs, and IT to ensure Veeva solutions meet evolving business needs.
• Provide training, documentation, and support to end-users across Veeva products.
• Facilitate change management and communication around system updates and releases.
• Reporting & Analytics
• Develop dashboards and reports within Veeva or integrated BI tools to provide insights into CRM usage, HCP engagement, and field force performance.
• Ensure data accuracy and alignment with KPIs and compliance standards.
• Project Management
• Lead or support Veeva-related projects from requirements gathering through implementation and post-launch support.
• Coordinate with Veeva Managed Services and external consultants as needed.

Experience Required

• Required:
• 3+ years of experience as a Business Analyst or Systems Analyst with hands-on experience in Veeva Vault CRM.
• Strong understanding of Veeva architecture, data models, and integration capabilities.
• Experience with Veeva Align, Engage, Link, and Medical Insights modules.
• Excellent communication, documentation, and stakeholder management skills.
• Preferred:
• Experience in the pharmaceutical, biotech, or life sciences industry.
• Familiarity with CRM analytics, field force effectiveness, and HCP engagement strategies.
• Veeva certifications or training in Vault CRM, Align, Engage, or Medical Insights.

Education

Bachelor’s degree in Business, Life Sciences, Information Systems, or related field.

What we offer

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.

We provide top-class benefits, including comprehensive healthcare programs, work-life balance initiatives, and robust relocation support. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, remote work options, and tax assistance services for foreign colleagues, all designed to help you thrive.

Chiesi USA is an equal opportunity employer committed to hiring a diverse work-force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.