Lounge Manager

Job Description

Job Description

We are looking for a Outlets Manager with open availability for our luxury boutique hotel in uptown Charlotte, NC.

Outlets Supervisor Duties and Responsibilities:

• Welcoming and providing with personalized service to all guests.
• Attend to hotel guest needs and requests.

• Must be aware of restaurants menu items and beverage choices.
• Assist the AGM with compliance of all Health and Safety / Food Regulations and procedures.
• Ensure cleaning duties are being completed by staff daily.
• Assist the AGM with on the job training and coaching of all new staff.
• Must know about the entire property, services, hours of operation, locations, near by places of interest etc.

• Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
• Any other duties around preparation, set up and service of breakfast, dinner, and bar service.
• Assist with closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations.
• Close out shift by cleaning and restocking supplies for next day or shift.

• Maintain the inventory, purchasing, and receiving controls of food, beverages and supplies.

• Able to work with point of sale software and inventory software.

• Ensure guests are provided with the highest quality product and service at all times.
• Ensure customer service standards are being met and maintained at all times.

• Solve guest issues with professionalism and always maintain hospitable attitude.

• Any other duties as requested.

Prerequisites:

Open Availability (Full-time: AM,PM, Weekdays, Weekends, Holidays)

Service minded, friendly professional behavior.

Multi task, remain associate and guest service centric.

Good knowledge of Food and Beverage Service.

Education:

Diploma in hotel management or similar qualification. Proficiency in working with Computers, Point of Sale (POS) and Inventory software.

Experience:

One to two year experience in similar role, preferably in a full service or luxury hotel.

Job Type: Full-time

Salary: $40,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Experience level:

• 2 years

Restaurant type:

• Bar
• Fine dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person