Landscape Maintenance Superintendent

Job Description

Job Description

• Join our NatureCare team as a Landscape Maintenance Superintendent!

  If customer satisfaction drives you and you have extensive experience in landscape maintenance management, NatureCare could be a great fit for you! We are a property maintenance management company that provides nationwide services for our customers. The Supervisor’s responsibilities impact a highly visible profile of properties for a very important client. We are looking for a dedicated, honest professional that knows how to manage their time well, how to run a small crew, and how to be proactive to grow the account.

  The Landscape Maintenance Superintendent is responsible for service delivery excellence:

  • Manage over 30 properties that need weekly landscape services
  • Supervise and support a small landscape crew over a large local region
  • Supervise on-site operations to meet customer SLAs and day-to-day management as needed
  • Effectively communicate service updates to Customers and management
  • Ensure check-ins and support documentation are submitted using the FieldTeam Mobile app
  • Monitor and track that crews complete work on time and to scope, based on established frequencies and SLAs
  • Manage and resolve escalated and complex Customer and Service Provider issues
  • Provide ongoing field training to crew members as needed
  • Complete site inspections as needed
  • Approve crew employee timecards
  • Ensure compliance to policies and procedures
  • Execute employee performance reviews and facilitate disciplinary actions
  • Be ‘On Call’ for related Customer inquiries
  • Monitor/Respond to customer service team inquiries and provide timely follow up
  • Responsible for maintaining 100% safety procedures and policies including individual crew members and all equipment including trucks and trailers in a safe working manner.

• 
  Qualified Landscape Maintenance Superintendent applicants possess the following skills/abilities:

  • Ability, knowledge, and aptitude to train on all required site services
  • Management skills that maintain/improve Customer relationships and crew retention
  • Ability to de-escalate and resolve concerns and work with an attention to detail
  • Excellent work ethic and leadership skills, work independently with minimal oversight
  • Excellent communication skills – written, in person, and over the phone
  • Effective time management, organization, project management, and task prioritization skills
  • Demonstrate persistence, ability to overcome obstacles, and consistently achieve goals
  • Ability to manage laborer crew in landscape maintenance and manage their time and productivity
  • Ensures excellent customer satisfaction and demonstrates a business mindset
  • Ability to discover substandard site issues and opportunities for improving the properties

• 
  Experience:

  • 4+ years of experience in landscape maintenance or landscaping industry
  • Valid driver’s license with no DUI and able to drive a truck with trailer and equipment
  • 2+ years of experience in irrigation systems repair and management preferred
  • Small engine repair experience preferred

• 
  We Offer:

  • Paid training and paid time off
  • Medical, dental and vision benefits
  • Group life insurance
  • 401K with 4% company match
  • Flexible Spending Account
  • Company work vehicle and cell phone provided

• 
  Salary: Up to $58,000 annually DOE

  Trucks and equipment are provided to manage the portfolio of commercial properties. Applicants must be able to pass a background check and pre-employment drug screen. NatureCareFL is an Equal Opportunity Employer.