Director, Enterprise Access and Reimbursement Manager (ARM) Team - Mid-Atlantic Region
Bristol Myers Squibb
Raleigh, NC
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . The Director of the Mid-Atlantic Region leads our customer-facing organization for BMS Reimbursement Services. The successful candidate is responsible for supporting the development and management of our broad patient access support services and reimbursement strategies with focus on BMS Hematology, Oncology, Cardiovascular and Rheumatology Franchises, with execution responsibility across the Region. The primary objective of this position is to hire, lead, coach, develop and energize a team of Access and Reimbursement Managers (ARMs) (~8-10 individuals) in support of the current and future BMS portfolio. This team is responsible for providing information and resources in a professional, compliant, and effective manner to support clinical decisions surrounding the use of BMS products, by providing access and reimbursement support. This Director will work closely with the Patient Access Support Services (PASS) & Reimbursement Services Leadership Team and will report to the PASS- Sr. Director, Enterprise ARM Team. Key responsibilities include, but are not limited to:
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at . Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at [email protected] . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1602103 : Director, Enterprise Access and Reimbursement Manager (ARM) Team - Mid-Atlantic Region
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . The Director of the Mid-Atlantic Region leads our customer-facing organization for BMS Reimbursement Services. The successful candidate is responsible for supporting the development and management of our broad patient access support services and reimbursement strategies with focus on BMS Hematology, Oncology, Cardiovascular and Rheumatology Franchises, with execution responsibility across the Region. The primary objective of this position is to hire, lead, coach, develop and energize a team of Access and Reimbursement Managers (ARMs) (~8-10 individuals) in support of the current and future BMS portfolio. This team is responsible for providing information and resources in a professional, compliant, and effective manner to support clinical decisions surrounding the use of BMS products, by providing access and reimbursement support. This Director will work closely with the Patient Access Support Services (PASS) & Reimbursement Services Leadership Team and will report to the PASS- Sr. Director, Enterprise ARM Team. Key responsibilities include, but are not limited to:
- Build and lead a team of Access & Reimbursement Managers to provide reimbursement education to health care providers.
- Model and foster team effectiveness and matrix team collaboration by sharing knowledge, experience, and information.
- Manage operational and relevant budget, ensuring appropriate allocation of budget against priorities.
- Set specific and measurable objectives and tracks and analyze performance data against these measurements; leads and coaches' access & reimbursement managers to execute against goals and national objectives.
- Coordination of services between HCP, HUB, specialty pharmacies, centers of excellence, and all aligned customer targets.
- I dentify customer, access, and program performance trends that require escalation and follow through to resolution.
- Establish and maintain appropriate relationships with BMS business partners i n PASS, Sales, Access Strategy, and brand Marketing teams as appropriate.
- Work across US MAx to assist with resolution of program escalations.
- Work in conjunction with privacy, legal, regulatory and compliance personnel.
- Embraces changes and leads on new ways of working.
- Ability to manage greater than 50% travel.
- Strong preference for candidate to live in geography .
- Requires a minimum of a bachelor's degree, a master's degree is a plus.
- Minimum of 5-7+ years of progressive roles within the pharmaceutical industry, with minimum 3 years of very strong people management and leadership experience is required.
- Experience in claims reimbursement, including reimbursement of buy and build products, managed care processes and practices, distribution, and dispensing of specialty pharmaceuticals, and all aspects of patient support/HUB services are preferred.
- Strong communication and presentation skills are required, along with the ability to present complex information to multiple stakeholders.
- Broad based, cross-functional experience as well as experience with geographic region customer base is preferred.
- Expertise with Hematology, Oncology, Cardiovascular, and Immunology pharmaceutical products preferred.
- Creates an environment of continuous learning where team members feel challenged and engaged.
- Demonstrated knowledge and experience in payer (Commercial & Medicare) policies, reimbursement process / coverage, Specialty Pharmacies, and health care legislative environment.
- Maintains deep market access expertise in the assigned geography and anticipates implications for brands and key competitors, in supported therapeutic areas.
- Ability to maintain ARM Rules of Engagement, compliance guidelines, and field coaching reports.
- Established leader with an enterprise mindset, with experience leading multi-functional teams to accomplish specified goals
- Strong financial acumen, analytic skills, writing, and presentation skills required; ability to effectively plan, prioritize, execute, follow up and anticipate problems.
- Ability to work collaboratively across multiple functions, with demonstrated ability to manage multiple projects in fast-paced, deadline driven, entrepreneurial environment.
- Health Coverage: Medical, pharmacy, dental, and vision care.
- Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
- Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
- US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
- Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at . Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at [email protected] . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1602103 : Director, Enterprise Access and Reimbursement Manager (ARM) Team - Mid-Atlantic Region
Posted 2026-05-10
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