Customer Service Representative
Job Description
Job Description
Job Title: Customer Service Representative (MCKEJP00006332)
Duration: 03 Months (Possible Extension or Conversion)
Location: 11800 Weston Parkway, Cary, NC 27513 (Onsite)
Payrate: $20/hr. on W2
Description:
Description:
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Pay Rate: $20.40/hrWork Schedule: (Days & Time) : Monday thru Friday – 11:30am – 8:00 pm
Work location & Type: Onsite
Skills: At least 1 yr of high call volume center experience; type at least 35 wpm; great communication skills; comfortable with teams and outlook.
Are there any perks to this assignment that would help the supplier better sell your opportunity? Opportunity for conversion; onsite gym with signed waiver; opportunity to train and promote from within § Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information. § Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner § Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. § Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral § Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request. § Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate § Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety § Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.) Company Description
Primus Software Corporation. Primus Software Corporation is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have excellent domain expertise in all verticals. We provide long term solutions with quality as our main focus. To learn more about Primus Software Corporation, please visit our website I recently came across your resume on job boards, and I wanted to reach out to you regarding an exciting job opportunity that I believe aligns perfectly with your skills and experience.
Company Description
Primus Software Corporation. Primus Software Corporation is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have excellent domain expertise in all verticals. We provide long term solutions with quality as our main focus. To learn more about Primus Software Corporation, please visit our website I recently came across your resume on job boards, and I wanted to reach out to you regarding an exciting job opportunity that I believe aligns perfectly with your skills and experience.
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