Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Overview

Cust Svc Support Rep – 11am-8pm EST Remote (Patient Customer Service) at Labcorp. Labcorp is seeking energetic, customer service focused individuals to resolve patient billing issues and deliver exemplary customer experiences.

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor’s offices and/or private insurance carriers.
• Initiate payment plans for patients with outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Become proficient with processes after completing a structured training program.

Knowledge, Skills & Abilities

• Ability to work and learn in a fast-paced environment
• Attention to detail
• Perform successfully in a team environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• Alpha-numeric data entry proficiency
• Excellent communication skills

Qualifications

• High School Diploma or equivalent required
• Minimum 1+ year work experience required
• Previous work in medical billing, customer service, insurance claims, EOB, call center, fast-paced environment strongly preferred
• Previous work in high-volume calls environment with several computer windows open highly desirable
• Previous interaction and communications with patients regarding medical information strongly preferred

Technical / Other Requirements

• Internet download speed of at least 50 Mbps if working remote
• Dedicated area to perform duties without interference; structured environment with structured breaks
• Ability to manage time and tasks independently while maintaining productivity

Why Join Labcorp

• Work from home opportunity
• Quarterly variable bonus potential
• Generous paid time off
• Medical, Vision and Dental Insurance Options
• Flexible Spending Accounts
• 401k and Employee Stock Purchase plans
• No Charge Lab Testing
• Fitness Reimbursement Program
• And many more incentives

Application Window & Compensation

Application window closes: 9/16/2025

Pay Range: $15.25-16.00 per hour, or state/local minimum wage if higher. Offers based on skills, experience, and internal equity.

Shift: Monday-Friday; 11am-8pm EST (10am-7pm CST, 9am-6pm MST, 8am-5pm PST).

Shift differential: 10% for residents in the Eastern Time Zone.

Equal Opportunity

Labcorp Is Proud To Be An Equal Opportunity Employer. We strive for inclusion and belonging and do not tolerate harassment or discrimination. Qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, family or parental status, marital status, civil union or domestic partnership status, sexual orientation, gender identity, or any other legally protected characteristic. Applicants with arrest or conviction records will be considered in accordance with applicable law.

Accessibility

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