Patient Service Associate - Health and Fitness Center

Work arrangement - Onsite

This part-time PSA position is from 4:00 pm to 8:00 pm Monday through Friday, and additional shifts as needed due to special promotions and staff PTO.

Work Summary

This customer service position plays an important role at the Duke Health & Fitness Center. This individual greets members & guests as they enter the facility, provides locker keys, and towels, takes monetary transactions via POS for programs and services, and answers membership questions. This position requires computer data entry and retrieval. This position independently answers phones, handles customer inquiries/complaints, schedules massage appointments and provides emergency services as necessary. They are responsible for the processing of membership contracts, guest waivers, and other administrative paperwork. They do financial balances at the beginning and end of each shift. This position works approximately every other weekend and with some possible coverage during the week as needed.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles, normally acquired through high school education

Experience

A minimum of one year of work experience directly communicating. Experience in effectively coordinating multiple tasks or activities. Two years of customer service is preferred. Experience working with point of sale monetary transactions, including cash, check and credit cards.

Special knowledge, skills, abilities, and physical requirements

Excellent interpersonal and communication skills; Microsoft Office computer skills, Club Management software, cash handling skills, ability to perform multiple tasks at the same time

Able to stand for prolonged periods; able to lift 35 pounds; bending and twisting required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.