Non-Emergency Medical Transportation Driver (NEMT)

Job Description

Job Description

"Non-Emergency Medical Transportation Driver" (NEMT)

*Preferred start date of July 7th, 2025 or before*

Company: Medical Transportation of America

Location: Charlotte, NC and surrounding areas, including: Mecklenburg, Cabarrus, Union, Iredell, Lincoln, Gaston and Catawba

Hours: 7am-7pm

About Medical Transportation of America: Medical Transportation of America is dedicated to providing safe, reliable, and compassionate non-emergency medical transportation services to individuals needing assistance getting to and from medical appointments, rehabilitation centers, pharmacies, and other healthcare-related destinations. Our mission is to ensure that every client receives timely and comfortable transport, fostering better health outcomes and peace of mind.

Job Summary: We are seeking dedicated and compassionate Non-Emergency Medical Transportation (NEMT) Drivers to join our growing team. As an NEMT Driver, you will be responsible for safely transporting clients with varying medical needs, including those using wheelchairs or requiring moderate assistance, to their scheduled appointments. This role requires excellent driving skills, a strong commitment to punctuality, exceptional customer service, and a deep sense of empathy for our clients.

Responsibilities:

• Safe Transportation: Operate company vehicles (vans, sedans, wheelchair-accessible vehicles) in a safe and responsible manner, adhering to all traffic laws and company policies.
• Client Assistance: Provide respectful and professional assistance to clients, including helping them in and out of the vehicle, securing wheelchairs, and ensuring their comfort and safety throughout the journey.
• Punctuality and Scheduling: Adhere strictly to transportation schedules, ensuring clients arrive at their appointments on time and are picked up promptly afterward. Communicate any delays or issues immediately.
• Vehicle Maintenance: Conduct pre- and post-trip vehicle inspections, maintain vehicle cleanliness, and report any maintenance needs or mechanical issues promptly.
• Documentation: Accurately complete all required trip logs, mileage reports, and client documentation.
• Communication: Maintain clear and professional communication with dispatch, clients, and their caregivers.
• Adherence to Regulations: Comply with all HIPAA regulations, patient privacy laws, and company policies regarding client care and confidentiality.
• Problem Solving: Address any unforeseen issues or challenges during transport with calm and effective problem-solving skills.

Qualifications:

• High School Diploma or equivalent.
• Valid driver's license with a clean driving record for at least [e.g., 3-5] years.
• [Specify any required certifications, e.g., "CPR and First Aid certification (or ability to obtain upon hire)"]
• Ability to pass a comprehensive background check and drug screening.
• Experience in a transportation, healthcare, or customer service role preferred.
• Excellent communication and interpersonal skills.
• Strong sense of empathy, patience, and compassion for individuals with diverse needs.
• Ability to lift and assist clients as needed (within physical limitations and safety guidelines).
• Familiarity with GPS navigation and routing software.
• Ability to work flexible hours, including early mornings, evenings, and weekends, as needed.

Physical Requirements:

• Ability to sit for extended periods while driving.
• Ability to assist clients with mobility, including pushing wheelchairs, and providing steadying support.
• Capable of lifting and carrying up to [e.g., 50] pounds when assisting clients or handling equipment.
• Good vision and hearing, corrected as necessary.

Benefits:

• Competitive pay
• [List any specific benefits, e.g., Health, Dental, Vision insurance, Paid Time Off, Training and development opportunities]
• Opportunity to make a meaningful difference in the lives of others.

To Apply: Interested candidates are encouraged to submit their resume and a brief cover letter outlining their qualifications and experience to [email address or link to application portal].