Field Services Technician

Job Description

Job Description

Summary of Position:

The Field Services Technician is responsible for installing, troubleshooting, and supporting a wide range of electronic and low-voltage technology systems for both external customers and internal company needs. This includes travel based installations of telematics, vehicle camera systems, and RFID warehouse technology, as well as in-house facilities technology support when not traveling. This role requires strong technical ability, problem-solving skills, and the flexibility to work in diverse environments ranging from client job sites to company facilities.

Primary Responsibilities:

• Install, configure, and test telematics devices, dash cameras, GPS units, and other vehicle electronic systems.
• Install, mount, and support RFID warehouse systems, including readers, antennas, cabling, and supporting hardware as part of a growing product offering.
• Ensure high-quality, accurate, and complete installations following company standards.
• Perform system validation, documentation, and customer sign-off at job sites.
• Communicate professionally with clients and maintain a positive on-site presence.
• Travel regularly to customer locations, including overnight trips.
• Install and maintain internal security camera systems (CCTV/IP) and card access systems.
• Run, terminate, test, and label CAT6 and other low-voltage cabling.
• Assist with AV systems, conference room technology, and internal IT-related installations.
• Support the Facilities Technology Director with internal building projects and technical requests.
• Maintain a clean, safe, and organized work environment.
• Work collaboratively with the Facilities Technology Director, Technical Installations Supervisor and team members to complete projects efficiently.
• Communicate progress proactively and provide accurate updates on assignments.
• Follow instructions and maintain a cooperative, professional attitude during daily operations.
• Represent the company positively in all customer and internal interactions.
• Complete all required documentation and installation reports accurately.
• Track materials used and maintain tools and inventory as assigned.
• Follow all safety procedures, PPE requirements, and company policies.
• Report any issues, hazards, or equipment concerns promptly.

Required Qualifications:

• Mechanically inclined; experience with vehicle electronics, car audio, alarms, 12-volt systems, or related fields preferred.
• Ability to read wiring diagrams, schematics, and installation instructions.
• Basic understanding of low-voltage systems (CAT6, cameras, access control).
• Strong problem-solving skills with a willingness to learn new technologies.
• Comfortable using power tools, hand tools, meters, and ladders.
• Ability to travel for extended periods when required.

Preferred Qualifications:

• Experience installing telematics/vehicle cameras or RFID systems.
• Experience with low-voltage security systems, access control, or AV equipment.
• Networking or IT experience (basic IP knowledge).
• Relevant certifications (OSHA, low-voltage, etc.).

Physical Requirements:

• Ability to stand, kneel, bend, or work in tight spaces for extended periods.
• Ability to lift 50 lbs.
• Comfortable working on ladders, inside vehicles, and in warehouse environments.

Working conditions:

• Travel required up to 90% of the time
• Work may be performed outdoors and in varying weather conditions, including heat, cold, rain, or other environmental elements
• Requires the use of tools and equipment as part of installation or service work
• Must be open to work weekends and nights