Member Services Representative
Job Description
Job Description
We are looking for a motivated and detail-oriented Member Services Representative to join our team in Durham, North Carolina. In this long-term contract role, you will play a key part in delivering top-notch customer service in a fast-paced call center environment. This position is ideal for someone who thrives on assisting others and enjoys working with technology to resolve customer inquiries efficiently.
Responsibilities:• Handle a high volume of inbound calls, providing prompt and courteous assistance to members.
• Address and resolve customer inquiries, ensuring satisfaction and timely follow-up.
• Accurately process transactions, including payments and account updates, while adhering to cash handling procedures.
• Utilize computer systems to input data, track customer interactions, and manage account information.
• Maintain a thorough understanding of company policies and services to provide accurate information to members.
• Collaborate with team members to ensure seamless service delivery and support.
• Identify and escalate complex issues to the appropriate department for resolution.
• Meet or exceed performance metrics, including call handling time and customer satisfaction ratings.
• Stay updated on new products, services, and system changes to better assist customers.• Proficiency in using computer systems and software applications.
• Strong typing skills with attention to accuracy and speed.
• Prior experience in a call center or customer service role is required.
• Excellent verbal communication and active listening skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with cash handling procedures is a plus.
• Problem-solving skills with a focus on providing effective solutions.
• High school diploma or equivalent is required.
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