Cyber Communication Crisis & Reputation Manager

Schneider Electric has an opportunity for a Cyber Communication Crisis & Reputation Manager to be based in one of the following locations: Boston, MA; Dallas or Houston, TX; Nashville, TN; Raleigh, NC.

As the Cyber Communication Crisis and Reputation Manager, you will lead the communication efforts in response to cybersecurity incidents, controversial situations, and reputational risks. You will be responsible for developing and executing crisis communication strategies, monitoring public sentiment, and ensuring a consistent, transparent response across stakeholders during high-stakes or controversial situations at Schneider.

As part of this role, you will cover cybersecurity incident/crisis, product vulnerability & controversial situations.

What will you do?

Communication Preparedness

• Develop, update, and test communication playbooks including but not limited to:
• Comprehensive communication strategies for various types of cybersecurity events (incident, crisis, controversial situations) to ensure a swift, consistent, and effective response
• Pre-approved templates for communications assets (notification, letter, FAQ etc)
• Pre-approved statements (media, customers, employees etc...)
• Detailed communication processes for asset deployment, including key contacts and a step-by-step workflow to ensure clarity and efficiency.

Communication Subject Matter Expert support

Serve as the Communication Lead for cybersecurity incident, crisis, controversial situations including but not limited to:

• Rapidly assess situations, gather critical facts, and craft timely, strategic messaging
• Inform and provide clear guidelines related to on-going situation internally to maintain alignment and consistency across teams.
• Draft public statements, provide guidelines for media inquiries and social media responses.
• Maintain trust by keeping employees, customers, partners, and investors informed with clear, timely updates.
• Monitor media coverage and public sentiment, providing insights to leadership and adjusting messaging as needed.
• Maintain records of all communication activities during incidents for audits and reviews
• Support post-incident review and debriefing, analyzing communication effectiveness and refining future response strategies.
• For security notifications: review, approve and support publication of monthly product security notifications when required.

Communication-related projects:

• Maintain and enhance the Cybersecurity Support Portal (external facing)
• Provide communication expertise and facilitate project achievement where applicable on projects related to vulnerability management & incident response (ex: newsletter, responses guidelines, technical documentation etc...)

Education and Awareness:

• Raise employee awareness on the incident response lifecycle and disseminate guidelines on appropriate communication protocols during incidents.
• Offer customized live sessions on incident communication protocols to ensure buy-in, support and trust when the incident occurs.

Collaboration & Partnerhip

• Translate technical details provided by cybersecurity experts into layman-friendly language for stakeholders (Cyber experts)
• Align messaging with legal teams, ensuring compliance (Legal)
• Collaborate on communications strategy and ensure alignment between cyber-related communication and the organization's overall messaging (Global Crisis Communications)
• Collaborate with the Business teams to tailor communications that reflect real-time operational impacts (Business)

What qualifications will make you successful for this role?

• 8+ years of previous experience in crisis communication, reputation management and/or related field
• Proven ability to develop and execute crisis communication strategies, including playbooks, pre-approved messaging and response workflows

• An experience in cybersecurity or product security communications is a plus

• Excellent English writing and messaging skills with the ability to draft public statements, FAQ, notifications, internal guidance

• Experience coordinating across multidisciplinary teams

• Media & social media monitoring skills, with the ability to assess sentiment and adjust messaging accordingly

• Project management skills

• Comfort operating under high-pressure situations, with calm and clarity

• Attention to detail

• Ability to work in an international, virtual, and remote environment

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here


Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.