Building Supervisor

• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Vision insurance

• Maintain all building areas above established quality standards
• Train new hires on job requirements and employment expectations, which includes the ServiceMaster Capture and Removal Cleaning System, cleaning safety, and expectations for personal and professional conduct
• Maintain daily log book regularly to record unusual activity (doors found unlocked, unusual occurrences, etc.)
• Manage work projects and assign crews/staff as required
• Manage performance of crews/staff on work assignments, regularly communicate performance expectations and provide feedback to address opportunities/improve productivity
• Monitor adherence to standards/policies set by ServiceMaster, including, but not limited to, timely attendance to work assignments, dress code and personal appearance of crew/staff on a daily basis
• Ensure periodic cleaning schedule is adhered to by assigned staff and find additional/replacement staff to work on those projects if necessary
• Conduct monthly council meetings with crew/staff and report outcomes to the General Manager/Franchise Owner on attendance, major topics covered and team commitments within 24 hours.
• Manage inventory of supplies by reviewing usage, condition of equipment and restocking by crew/staff every Monday
• Assign and supervise crew/staff to ensure established standards are met for internal and external building security and lighting requirements on a daily basis – specifically during times when offices are being cleaned and before leaving the building, maintenance of hard floors and periodic cleaning schedule
• Adjust schedules and shift times as necessary to accommodate changes in traffic patterns, weather conditions or personal emergencies, and communicate in a timely manner to crew/staff
• Accurate record keeping of all time sheets and ensuring required parties are communicated to in a timely manner

• Establish positive rapport with clients when possible
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Perform other duties as may be required

• Ability to manage people and drive performance of crew/staff
• Effective communication skills both written and verbal
• Ability to engage clients in conversations to service their needs and meet expectations
• Proven ability to build and maintain strong working relationships
• Pride taken in providing clean residential and commercial environments to clients
• Strong attention to detail and ability to multi-task
• Demonstrated sound work ethics
• Flexible, adaptable and able to work effectively in a variety of settings
• Works well independently and in a team environment

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise , and all hiring decisions will be made by the management of this franchise . All inquiries about employment at this franchise should be made directly to the franchise location, and not to ServiceMaster of Canada Ltd .