Client Relations Manager

Job Title: Client Relations Manager

Location: Raleigh, NC

Company: Colony Tire Corporation (100% Employee-Owned ESOP)

Colony Tire Corporation, located in Raleigh, North Carolina, is currently seeking a full-time Client Relations Manager! As a proud Employee-Owned Company, Colony Tire offers you the opportunity to be part of something bigger — where your contributions directly impact the success and growth of the business. We offer a comprehensive benefits package including Medical, Dental, Vision, Employee Stock Ownership Plan (ESOP), 401(k) with Company Match, Paid Holidays, Vacation Time, Company-Paid Life Insurance, and Short-Term Disability.

Position Summary:

The Client Relations Manager is responsible for managing national and major customer accounts while supporting billing and accounts receivable functions for the Raleigh location. This role serves as a key liaison between customers, store operations, sales, and accounting to ensure accurate billing, timely payments, and strong customer relationships.

Key Responsibilities:

• Manage national and major accounts, serving as the primary point of contact.
• Oversee accounts receivable, including invoicing, payment tracking, and follow-up on outstanding balances.
• Manage and maintain third-party billing portals, ensuring timely and accurate invoice submission.
• Resolve billing discrepancies, rejected invoices, and customer inquiries.
• Coordinate with internal teams to support account setup, documentation, and ongoing maintenance.
• Maintain organized account and billing records and provide reporting as needed.
• Identify process improvements to increase efficiency and customer satisfaction.

Qualifications:

Required

• Bachelor’s degree (Business, Accounting, Finance, or related field preferred)
• Strong organizational, communication, and time-management skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office, including Excel, and billing systems.

Preferred

• Experience with national and/or major accounts.
• Accounts receivable and third-party billing portal experience.
• Experience in a multi-location or service-based environment.

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Company paid life insurance & disability
• Retirement savings plan + Company Match
• Paid time off and holidays
• Opportunities for career advancement and professional development
• Employee Stock Ownership Plan (ESOP) – become an employee-owner and share in the success you help create

VEVRAA CONTRACTOR/SUBCONTRACTOR REQUESTING PRIORITY REFERRAL OF PROTECTED VETERANS

EOE: Minorities/women/protected veterans/individuals with disabilities

EEO Policy Statement

Colony Tire Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Colony Tire Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Colony Tire Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Colony Tire’s employees to perform their expected job duties is absolutely not tolerated.

View the EEO is The Law Poster.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf