Ecommerce Shift Leader-ECommerce Gastonia-Full Time

Goodwill Industries of the Southern Piedmont

Gastonia, NC

Description
Position starts at $18.30 with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.
Summary
Assists E-Commerce Manager(s) and E-Commerce Assistant Manager(s) in the operation and management of the E-Commerce division by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.
Supervises Team Members and store activities in the absence of/and at the direction of the Manager and the Assistant Manager.
Opens and closes the E-Commerce area/facility and performs all administrative and clerical duties at the direction of the E-Commerce Manager[s] and in accordance with established guidelines including weekends and holidays.
Assists with the resolution of customer complaints by providing prompt, courteous service.
Establishes schedule and oversees production to meet established financial and operational objectives in the absence of/and at the direction of the Manager and/or Assistant Manager.
Performs quality control, photography, listing, sorting, inventory, packing, and shipping to achieve maximum online sales potential in accordance with established guidelines.
Serves as a back-up production team member when absences occur. Assists with training all positions within the department.
Reports known or suspected security and/or theft problems to the management team.
Supervisory Responsibilities
Supervises E-Commerce employees in the absence of/and at the direction of the E-Commerce Manager. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training employees; planning, assigning and directing work; addressing complaints and reporting circumstances to E-Commerce Manager or E-Commerce Assistant Manager.
Additional Resposibilities
Performs other job-related tasks as assigned by the E-Commerce Manager.
LEADERSHIP COMPETENCIES
Mission & Community Oriented
To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:
Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values
Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives
Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations
People Oriented
Relationship-Building Skills – Effectively models approachability and openness
Communication Skills – Effectively tailors communication to the appropriate audience
Commitment to Development – Encourages staff to utilize tools to support their development
Results Oriented
Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results
Business Acumen – Effectively transfers learning from one situation to another
Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management
Personal Development Oriented
Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management
Integrity – Effectively models sound professional ethics
Capacity for change – Champions the awareness and impact of change
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment characteristics that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
High school diploma or general education degree (GED) and one year of Goodwill retail or Ecommerce experience or 2 years Ecommerce experience; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
This job has no certificate, license, or registration requirements.

Posted 2025-10-30

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