Bilingual Customer Service Representative

Charlotte, NC
A manufacturing facility in Charlotte, NC is looking for a Customer Service Representative looking to interview candidates ASAP. This role is fast paced and demanding. This company is growing quickly and willing to train for upward progression. This is a Direct Hire opportunity. This will operate off the 1st shift schedule Monday-Friday.

salary: $45,000 - $45,760 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

  • Respond to customer inquiries via phone, email, chat, or in person.
  • Resolve customer issues and complaints in a professional and timely manner.
  • Provide accurate information about products, services, and company policies.
  • Process orders, coordinate order changes, cancellations, and special requests with
  • the production and sales team and coordinate rush orders when necessary
  • Monitor open orders daily and proactively follow up to ensure timely production and shipment.

The essential functions of this role include:
  • working in a smoke free environment
Skills
  • Bilingual (5 years of experience is preferred)
  • Customer Service (2 years of experience is preferred)
  • Typing Skills (2 years of experience is preferred)
  • Telephone Etiquette (2 years of experience is preferred)
  • Active Listening (2 years of experience is preferred)
  • Follow-up (2 years of experience is preferred)
  • Front Desk (2 years of experience is preferred)
  • Basic Computer Skills (2 years of experience is preferred)
  • Client Service
  • Customer Relations
Qualifications
  • Years of experience: 2 years
  • Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Posted 2026-07-17

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