Service Technician

Job Description

Job Description

Education and Experience
High School Diploma
Industry experience in the use and understanding of stamping/diecutting equipment.
Apprenticeship as packaging mechanic/degree in packaging engineering preferred
Folding Carton experience specific to diecutting/stamping.
Electrician Certification
LOTO, machine guarding and ARC Flash training required

General
The Service Technician has good communication skills and in depth electrical and mechanical knowledge as well as OSHA compliance.
Needs to service customers including trouble shooting problems remotely (over the phone etc.).
Remote maintenance, identifying necessary parts and customer site visits as required (Travel as needed based upon customer, service demands/needs)
Tasks
• Coordination and execution of required customer activities/needs including on-site visits, giving cost estimates, organize parts and shipments
• Installation, technical instruction and demonstrations of operation of new machines
• Maintenance and repair of Marbach machines at Marbach plants/facilities
• Audits to identify areas of process improvement and best practice strategies.
• Maintain local machines, equipment and records.
• Ensure Marbach America is OSHA-compliant for machine guarding and LOTO for all machines, equipment and employee training
• Observe market & industry trends/developments.
• Assist sales and customer service in addressing technical questions.
• Create & maintain customer specs relevant to machines & products.
• Ability to use calibration tools to properly ensure tool tolerances.
• Required to understand and use safety equipment reflective of the customer environment.
• Able to organize and complete assigned tasks, alone or with help.
• Treat all Marbach information and customer information in a confidential manner.
• Inform supervisor of problems or issues which affect the companies’ ability to meet customer requirements.
• Understanding of the Marbach Quality Control system.
• Read and understand work order paperwork.
• Ability to repair and modify tooling in the field based upon trouble shooting requirements.
• Assist in the machine training process for new employees as well as required by customers.
• Able to independently resolve customer issues/needs with machines and come up with strategic solutions to better serve customer base.
Physical requirements:
• Able to lift and handle wood, metal pieces and tooling up to 50 lbs.
• Able to stand for long periods and be adaptable to a changing work environment.

Preferred Skills
• Communication & Leadership skills
• Flexibility with travel (foreign & domestic)
• Ability to travel to Germany for training and other locations in US and Mexico.
• Successfully completed your technical training in the field of electrical or mechanical
engineering or hold comparable qualification
• Experience in servicing and troubleshooting CNC-controlled machines
• Have sound hardware and software skills and are particularly adept at using MS Office
• Able to read electrical schematics and use diagnostic tools to troubleshoot 24V DC and
120-480V AC electrical systems
• Efficient work organization
• Highly developed customer and service-oriented way of thinking and acting
• Effective communication and interpersonal skills.
• Logical and analytical approach, and good problem solving skills for quick solutions
• Able to work as part of a team