Team Lead

Job Description

Job Description

Job Title: Team Lead

Department: Warehouse

Reports To: Stephanie B.

About Sara Lee Frozen Bakery

Sara Lee desserts have always stood for incredible flavor and superior value in the frozen food aisle and away from home markets. For the first time in over 60 years, Sara Lee is operating independently as Sara Lee Frozen Bakery, a collection of top brands united in quality and innovation, including Sara Lee®, Chef Pierre®, Van’s®, Bistro Collection®, Superior on Main® and Cyrus O’Leary’s®.

Sara Lee Frozen Bakery is proud to take these iconic brands into a new era and to continue the evolution that transformed one small Chicago bakery into an American institution. Using carefully sourced ingredients and time-honored recipes, the company is committed to making life’s moments a little sweeter, putting its customers first and discovering new ways to make everyone’s favorite foods even better.

Working for Sara Lee

Our vision is to be the world’s most beloved bakery by creating irresistible foods, growing with our customers, and delivering value for all. We believe that each of us has unique points of difference and experience to offer. We will achieve success through collaboration and innovation in an environment where employees feel empowered to execute with speed.

Job Title: Team Lead

Position Overview

The Team Lead is a dual-role position combining hands-on technical execution with frontline leadership. You will be responsible for supporting the department supervisor, ensuring operational continuity, and directly developing a team of "Scalers." A successful candidate must be highly organized, tech-savvy enough to navigate ERP systems (NetSuite), and capable of performing every position on the line to lead by example.

Key Responsibilities

Leadership & Employee Development

• Coaching & Mentoring: Teach, train, coach, and actively develop Scalers to maximize efficiency, accuracy, and career growth.
• Training Compliance: Oversee and ensure that all team members complete their mandatory monthly Alchemy training.
• Supervisor Support: Act as the supervisor’s right hand in managing daily department operations and maintaining floor presence.
• Issue Escalation: Strictly follow and enforce the company's established Escalation Process when operational, safety, or quality issues arise.

Daily Operations & Administration

• Line Readiness: Verify that the team has all necessary tools, physical equipment, and paperwork before production begins.
• Attendance Tracking: Review crew sheets daily to verify attendance, and immediately report absences or tardiness to the Supervisor.
• Communication: Check and respond to company emails daily to stay aligned with cross-functional updates.
• Cross-Training: Maintain full competency to step in and perform any job position within the department at a moment's notice.

Inventory & NetSuite Systems Management

• Material Tracking: Ensure 100% compliance with inventory scanning, verifying that all ingredients are scanned correctly to their respective work orders.
• NetSuite Operations: Competently navigate NetSuite to review open work orders, print physical work orders for the floor, and properly close out completed work orders.
• Month-End Inventory: Lead and complete physical inventory counts accurately at the end of every month.

Qualifications & Requirements

• Systems Experience: Proficiency with NetSuite (or a similar ERP system like SAP/Oracle) is highly preferred.
• Technical Skills: Ability to use RF barcode scanners, basic email clients, and printing systems.
• Leadership Skills: Proven experience in training, coaching, or leading small teams, preferably in a manufacturing, production, or warehouse environment.
• Physical & Operational Capability: Must be willing and able to learn and perform all physical tasks required of the team (including scaling/weighing ingredients).
• Attention to Detail: High accuracy in mathematical counting for month-end inventory and data entry for NetSuite closing.

Sara Lee Frozen Bakery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.