Customer Care Coordinator

Baker Roofing Company – Residential Coordinator

Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance.

With more than 20 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Apply today if this sounds like the opportunity you have been looking for!

Summary

Customer Care Coordinator is responsible for answering incoming phone calls, texts, and/or emails from prospects and existing customers. Utilizing this information, the coordinator sets up this information in the Customer Relationship Management (CRM) tool as well as setting the appointment for the estimator.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications

• Education: Minimum High School Graduate/ College Preferred
• Years of Experience: Minimum of 2 years customer service
• Language Skills: Must speak English fluently and Spanish is a plus
• Driver License: Preferred
• Demonstrate ability to accurately capture information (name, address, phone, email) and provide example of accuracy accountability
• Experience with CRM
• Experience with scheduling/dispatching individuals or crews of people

Knowledge, Skills, and Abilities

• Experienced with Microsoft Outlook, Word, Excel at an intermediate level

• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds
• Possess a motivated and professional attitude
• Ability to work independently, handle multiple tasks simultaneously and access all responsibilities for priority
• Accuracy in CRM updates and the assignment of work to other individuals within the company

Essential Functions

• Manage incoming calls and prioritize appropriate steps to ensure 100% customer satisfaction
• Communicate with customers as it relates to job function – scheduling and invoicing issues, etc.
• Ability to simultaneously work within CRM / Salesforce / Acuity / Excel / other
• Scheduling logistics and calendar coordination for salesman
• Assist all associates with questions and needs as they arise with a cooperative spirit
• Notify management of trends or issues with the customer interaction process
• Work schedule flexibility to cover for others while they are out of the office
• Ability to adapt to changing work processes
• Other clerical tasks as needed and requested

Work Environment

• Prolonged use of computer ; typing, reading, sitting

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected].

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

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