EVP of Operations (Multifamily)
- Serve as a key member of the executive team, contributing to the overall company vision, strategy, and culture
- Continue to build and scale operations by diagnosing opportunities and implementing systems, policies, and processes that support company growth
- Lead and mentor regional and site-level teams to create a resident-focused high-performance, accountable culture
- Recruit, develop, and retain top operational talent
- Lead training initiatives to promote professional development and elevate property-level performance
- Build a positive and accountable team culture grounded in shared values and high standards
- Oversee day-to-day operations across the portfolio, ensuring properties are meeting financial, occupancy, and resident satisfaction targets
- Identify underperforming assets and implement turnaround strategies
- Ensure regulatory compliance and risk management protocols are maintained
- Develop and implement company-wide policies, playbooks, and operational protocols
- Regularly assess current workflows and recommend improvements for efficiency and performance
- Drive operational consistency through the development of scalable, standardized procedures
- Assess, select, and implement property management and operational technology platforms
- Leverage data and reporting tools to enhance visibility and decision-making
- Assess, suggest, and champion artificial intelligence capabilities, automation and modern tools to streamline back-office and onsite workflows
- Own the P&L across the managed portfolio, ensuring top-line revenue growth and cost discipline
- Collaborate with asset management and finance teams on budgeting, forecasting, and capital planning
- Use data-driven insights to influence and drive proactive decision-making at the community level
- Bachelor’s degree required; MBA or related graduate degree preferred
- 10+ years in multifamily property management, with at least 5 years in a senior leadership role
- Deep experience managing diverse portfolios of multifamily assets
- Strong track record in leading operational turnarounds, creating scalable systems, and building teams
- Excellent strategic thinking, problem-solving, and communication skills
- Highly self-motivated and adaptable; thrives in ambiguity and fast-changing environments
- Proficiency in property management software (Yardi Voyager) and operational dashboards
- Thoughtfulness and willingness to understand and leverage AI
- Must be based or open to relocating to Charlotte, NC.
- Competitive salary and bonus structure, with future equity upside
- Health, dental, and vision insurance
- 401(k) and 401(k) match
- Generous PTO and flexibility
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