Retail Sales Associate, NASCAR Hall of Fame (part-time)

Job Description

Job Description

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Retail Sales Associate will help customers make lasting memories by capturing their visit at the NASCAR Hall of Fame. The ideal candidate will enjoy being around people, has experience in the hospitality or events industry or other customer-facing roles. An interest in photography or an aptitude for digital image technology is ideal as you'll be setting up and breaking down photo and computer equipment. Photo Sales and Gear Shop sales duties includes, setting up equipment, testing photo green screen, troubleshooting and issues that arise, professionally engage with guests and vendors. The goal is to provide outstanding customer service and to increase the company’s growth and revenue through photo and retail sales.

Job Responsibilities

1. Essential Job Duties

• Setup and load out photo and computer equipment, including lighting and props.
• Help guests capture high quality photo and video content.
• Set the example of identifying and responding to customers’ needs.
• Set a high standard of excellence to create a memorable and engaging visitor experience.
• Exceed client expectations by delivering high quality customer service.
• Manage point-of-sale process.
• Maintain effective cash handling protocols and other gift store and photo operational processes.
• Assist in the box office or parking departments on high demand days.
• May perform other duties as required.

1. Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.

1. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

• This job will have periodic access to confidential data including financial statements, company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs.

Supervisory Responsibility

• This job has no supervisory responsibilities.

Knowledge and Skill Requirements

• Demonstrate a high level of initiative, creativity and ability to exercise independent judgment while motivating the staff to provide exceptional customer service.
• Ability to work a flexible schedule to include evenings, weekends and holidays.
• Detailed understanding of the customer
• Exceptional problem solving and critical thinking skills
• Strong communication, presentation, and organization skills
• Ability to thrive in an entrepreneurial environment
• Strong project management skills and attention to detail
• High energy, positive attitude and strong customer service skills, treats all customers and vendors with highest degree of respect and courtesy, and delivers exceptional service to internal and external customers.

Education and Experience

• Proven working experience in photo sales along with basic understanding of photo principles and customer service practices.
• High School diploma required.

Physical Demands

• The employee must lift and /or move up to 50 pounds regularly.
• Requires frequent standing.
• Requires stooping and kneeling as well as reaching and pulling to obtain or stock merchandise.
• May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.

Work Environment

• The noise level in the work environment is usually quiet.

Travel Required

• This job has limited travel requirements. Valid driver’s license required.

What We Offer

• CRVA University
• Employee Assistance Programs
• Employee 1st Culture
• CORE Values

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.