Application Specialist

The National Board for Certified Counselors
Greensboro, NC
Brief Description

Job Summary:

The Application Specialist in the Certification and Credentialing Services Department is responsible for reviewing and processing all certification and credentialing applications in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures. The Application Specialist represents NBCC and handles communications with current applicants. The Application Specialist is also responsible for ensuring compliance with the eligibility requirements and standards for each certification and/or credential. This position is critical and serves as the front line for quality assurance and accreditation compliance.

Essential Duties and Responsibilities:

  • Reviews and processes certification and credentialing applications in accordance with NBCC and CCE policies, processes, and procedures.
  • Represents NBCC and CCE and handles communications (calls and emails) with current and former applicants. Ensures that customers, applicants, vendor partners, colleagues, and stakeholders receive world-class service through quality-assurance monitoring and auditing of all aspects of application processes.
  • Assists applicants with relevant certificate and credential holder database(s). Scans documents and updates records as needed to ensure complete and accurate certificate and credential holder records.
  • Reviews and processes documents for applicants completing certification or credentialing. Processes examination registrations and examination score reports.
  • Tracks, monitors, and measures the effectiveness of initiatives implemented in support of assigned certifications and credentials.
  • Organizes electronic and paper files for record keeping and remote storage.
  • Creates and maintains collaborative relationships both internally and with stakeholders across multiple lines of business.
  • Recommends and executes initiatives to achieve strategic goals for function/department.
  • Completes other duties as assigned.

Required Skills/Abilities:

Adaptability – Ability to adjust to circumstances and think creatively.

Attention to Detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.

Communication – Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.

Problem Solving/Analysis – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to see an issue and use objective analysis and evaluation in order to form a judgment.

Project Management – Ability to work on projects with firm deadlines, project plans, and budgets.

Required Education/Experience:

  • Bachelor's degree from a 4-year college or university required.
  • Minimum of 1 year and preferably 2 or more years of professional experience managing processes/programs.
  • Combination of education and experience is acceptable.

Preferred Education/Experience:

  • Awareness and understanding of professional credentialing processes preferred.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually low.

Work Location:

  • Remote

Travel Requirements:

  • Up to 5% travel.

Essential Physical Demands:

  • Communicate with others verbally, including ability to talk or hear, and understand and distinguish speech and/or other sounds.
  • Interact with coworkers on digital platforms.
  • Perform work in small and/or enclosed spaces.
  • Moving about to accomplish tasks or moving from one workspace to another.
  • Repeating motions that may include the wrists, hands, and/or fingers such as simple grasping, keyboarding, or fine manipulation.
  • Ability to use hands, including hand–eye coordination. forms.
Posted 2025-08-27

Recommended Jobs

Med/Surg | RN

Bryson City, NC

Med/Surg Registered Nurse (RN) Jobs – Locum Tenens Travel Nursing Opportunity in Bryson City, North Carolina Advance your nursing career as a Med/Surg Registered Nurse (RN) with a locum tenens trav…

View Details
Posted 2025-08-23

Shipping Clerk - Charlotte, NC

Vensure Employer Solutions
Charlotte, NC

Job Summary The Shipping Clerk is responsible for ensuring the accurate, timely, and safe preparation and shipment of customer orders and internal materials. This position plays a key role in mainta…

View Details
Posted 2025-08-19

Locate Technician- Cary, North Carolina

Stake Center Locating
Cary, NC

Job Description Job Description Utility Locator (Field Technician) More than a Job! Stake Center Locating is hiring entry level Locate Technicians to locate underground utilities, troubleshoo…

View Details
Posted 2025-08-22

Service Technician

Pinnacle Trailer Sales Inc
Wilmington, NC

Job Description Job Description Description: Company Overview: For over 25 years, Pinnacle Trailer Sales, Inc. has been a trusted leader in the semi-trailer industry, specializing in sales, p…

View Details
Posted 2025-07-29

Area Sales Representative - Fleetcard

McPherson Companies
Raleigh, NC

About Us: Join the winning team at The McPherson Companies, a pioneer in the petroleum industry for over fifty years. At McPherson, we are more than a company; we are a family that values excellenc…

View Details
Posted 2025-08-06

Full Time Family Practice Job Raleigh, NC

CompHealth CompHealth
Raleigh, NC

Come practice in Raleigh, the capital city of North Carolina. It is known for its universities, including North Carolina State University. It is an appealing area with a comfortable climate and plenty…

View Details
Posted 2025-09-10

OBGYN | Flexible and Collaborative Schedule | Beautiful Charlotte, North Carolina

The Provider Finder
Charlotte, NC

Job Description Job Description Join this amazing not-for-profit community-based healthcare organization expanding its women's services across the dynamic and beautiful city and surrounding areas…

View Details
Posted 2025-08-22

Lawn Technician

Tailor Made Lawns
Indian Trail, NC

Job Description Job Description Salary: 35,000-40,000 Annually Are you an Experienced lawn care technician feeling confined by lackluster job opportunities? Do you yearn for a workplace that r…

View Details
Posted 2025-08-22