Customer Service Rep
- High School Diploma or GED with minimum of Associate degree preferred
- One year or more of call center experience
- Experience working with management information systems to effectively address customer needs
- Proficiency in Microsoft applications
- Excellent verbal and written communications
- Must be able to show empathy when talking to patients
- Professional telephone manner
- Excellent attention to detail
- Customer service experience preferred
- Medical office experience / knowledge of medical terminology preferred
- Pharmacy experience is a plus, but not required
- Medical claims experience is a plus, but not required
- Training and the job are on site.
- Shift is 11:30am – 8pm, Monday – Friday.
- This is a possible temp to hire position for people who meet metrics and attendance policies.
shift: First
work hours: 11:30 AM - 8 PM
education: High School Responsibilities
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
- Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
- Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
- Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
- Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
- Call Center Support
- Customer Service
- Pharmaceutical
- Healthcare
- Years of experience: 1 year
- Experience level: Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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